Technical Support Analyst (2nd Shift)

Job ID Number

R5558

Employment Type

Worksite Flexibility

Job Summary

Job Description

We are looking for a Technical Support Analyst (2nd shift) to provide L3 support to our client. This position will be full-time, long-term W2 contract, and remote.

This is a remote position in the United States. The Technical Support Analyst must be able to work east coast times. This position is Thursday – Tuesday, 4pm -12:30am.

Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders/Permanent Residents will be considered for this role.

What You'll Do

• Resolve process, application and software issues within Linux servers, databases and other mission-critical systems

• Communicate/escalate application related problems and issues to key stakeholders, including management, development teams, end users and unit leaders

• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved

• Write technical procedures and documentation for the applications including operations, user guide, etc.

• Perform routine maintenance and updates on applications and servers

• Use knowledge and judgment to diagnose issues and problems as they are reported into L3 and resolve these issues as quickly and efficiently as possible

• Ensure that the L3 mailbox is routinely monitored and that all inquiries and requests are resolved

• Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems

What You'll Need

Required:

• Bachelor's or Associate's Degree in Information Technology or equivalent combination of education and experience

• Unix and Linux Command Line experience/knowledge (comfortable running basic commands in Linux)

• Level 3 support experience

• Ability to prioritize work

• Excellent analytical and problem-solving skills

• Exhibit punctuality and communicate effectively

Preferred:

• Knowledge of databases (SQL Server)

• Exposure to C/C++

• Scripting and automation

Physical Demands 

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards 

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. 

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor 

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.