Special Project Analyst
This job is no longer available.
Job ID Number
R5913
Employment Type
Full timeWorksite Flexibility
OnsiteJob Summary
We are looking for a motivated Special Projects Analyst ready to take us to the next level! If you have experience as an image verifier, customer care, or correspondence analyst, familiar with Unicenter service desk, and are looking for your next career move, apply now.Job Description
Join our team as a VES Analyst, where you'll play a crucial role in resolving registered owner of vehicle (ROV) lookup issues and managing customer information updates. This full-time position is located onsite in Boca Raton.
What You'll Do
Exercise independent judgment utilizing pre-defined guidelines
Address, respond to, and resolve ROV lookup issues using the Unicenter Service Desk application
Perform ROV queries using the TLO skip tracing application
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Evaluate the history of a license plate to determine necessary Vector updates to customer information
Review and audit daily reports received from CCSS with incomplete customer demographics
Interact with various departments and personnel, including Quality Assurance, Correspondence, Call Center staff, and SunPass Operations Management
Assist interoperability partners with account creation and registrant lookups
Create and update various reports as requested by Supervisor/Management
Enter and update Vector with complete and accurate notes and vehicle information based on pre-established guidelines
Perform all job functions in compliance with established performance measures
Undertake other duties or special projects as required
What You'll Need
Minimum 3 months of experience as an Image Verifier, Customer Care Specialist, or Correspondence Analyst
Familiarity with Unicenter Service Desk and TLO skip tracing applications
Strong analytical and problem-solving skills
Physical Demands:
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
The pay rate for this position is $16.92 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.
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Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion