IT Project Manager (Infrastructure)

Job ID Number

R5366

Employment Type

Worksite Flexibility

Job Summary

Job Description

We’re seeking a results-driven IT Project Manager to lead critical infrastructure, networking, IT operations, and IT service management (ITSM) initiatives for a growing hospitality client in the vacation ownership and resort management industry. The role offers an opportunity to modernize and optimize the infrastructure of a brand synonymous with hospitality excellence. If you're passionate about scalable operations, delivering complex technical projects, and supporting a customer-first mission, we want to hear from you.  This position will be contract to hire and hybrid (3 days onsite in Orlando).

What You’ll Do

• Lead cross-functional infrastructure and IT operations projects from initiation through delivery, ensuring on-time, on-budget, and in-scope outcomes

• Manage upgrades, implementations, and migrations across areas such as data centers, networks (LAN/WAN/Wi-Fi), endpoint management, and cloud infrastructure

• Oversee ITSM-focused projects including process optimization, platform rollouts (e.g., ServiceNow), and support model enhancements

• Collaborate with internal IT teams, business stakeholders, and third-party vendors to align technical delivery with business objectives

• Develop project charters, detailed plans, status reports, risk logs, and executive updates

• Ensure compliance with cybersecurity, privacy, and data protection standards across infrastructure initiatives

• Identify operational efficiency opportunities and proactively recommend improvements

• Facilitate stakeholder alignment meetings, steering committees, and post-implementation reviews

What You’ll Need

Required:

• 5–8 years of experience as an IT Project Manager, with recent focus on infrastructure and operations projects

• 3+ years of experience with a large, integrated multi-technology ecosystem 

• Demonstrated success leading networking, cloud migration, endpoint deployment, or ITSM process improvement projects

• Familiarity with ITIL frameworks and service delivery models

• Strong knowledge of project management methodologies (Agile, Waterfall, or hybrid)

• Experience working with hospitality or multi-location customer-facing businesses a plus

• Skilled in managing vendor/contractor resources and holding them accountable to SLAs and milestones

• Excellent communication skills—able to present to IT leadership and business executives

• PMP certification required

Preferred:

• Hands-on experience with ServiceNow, Azure/AWS infrastructure, iSeries  

• CSM, or ITIL certifications strongly preferred

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.