Infrastructure and Desktop Support Consultant

Job ID Number

R5512

Employment Type

Worksite Flexibility

Job Summary

Job Description

We are looking for an Infrastructure and Desktop Support Consultant to lead our IT infrastructure management and desktop engineering initiatives. This position will be full-time and remote, with a long-term contract.

*Must be able to support MST hours to support the team

Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders/Permanent residents will be considered for this role. Candidates must be able to work directly on CAI's W2.

What You’ll Do

• Design, deploy, and maintain IT infrastructure, including servers, networks, and storage systems

• Ensure high availability and performance of critical systems

• Develop, configure, and maintain desktop environments

• Troubleshoot hardware and software issues, ensuring optimal performance

• Manage and administer Office 365 services including Exchange Online, SharePoint Online, Teams, and other collaborative tools

• Implement security measures and compliance policies

• Provide advanced technical support to internal teams

• Resolve complex technical issues and offer guidance on best practices

• Create and maintain detailed documentation for systems architecture, configurations, and processes

• Document user requests and issues, including diagnostic steps and resolutions

• Mentor junior engineers and provide training on new technologies and processes

• Answer team member questions and oversee work for quality and compliance

• Monitor work queue and manage Freshservice incidents

• Rotate On-Call schedule with the team

What You'll Need

Required:

• Minimum of 5 years in infrastructure and desktop engineering, with a strong focus on Office 365 administration

• ​Proficiency in managing Windows and/or Linux servers

• Proficient in Windows OS, Active Directory, and virtualization technologies (VMware, Hyper-V)

• Familiarity with network protocols and services (DNS, DHCP, TCP/IP)

• Experience with local domain and mixed level environments

• A bachelor's or associate degree in a technical field combined with several years of relevant experience

Preferred:

• Strong communication and interpersonal skills

• Excellent problem-solving and analytical skills

• Strong attention to detail

• Ability to work independently and in a team-oriented environment

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.