Job ID Number
R5556
Employment Type
Full timeWorksite Flexibility
OnsiteJob Summary
We are looking for a motivated Desktop Support Specialist II ready to take us to the next level! If you have Windows 11 experience and troubleshooting experience and are looking for your next career move, apply now.Job Description
We are looking for a Desktop Support Specialist II to provide support, technical assistance, and advice to end users for hardware and software. This position will be full-time and onsite in Little Rock, AR.
What You'll Do
Receive phone calls that come into our Applications Support Team
This position will be the point of contact for tier level 1 support and users who are having a problem with the MOVE Software and escalates issues as necessary
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The chosen candidate will escalate issues to the MOVE team and/or vendor and communicate with programmers to advise of software errors and recommend changes
Write or revise user-training manuals and procedures
The candidate will be expected to assist in testing software changes to evaluate ease of use weather product will aid user in performing work
The candidate may assist with training users on software via virtual classroom setting.
What You'll Need
Required:
3 years' experience supporting customers with excellent phone etiquette
2 years' experience with Windows 11
Software Testing/Analytics experience
Experience troubleshooting hardware and software
Experience installing software via remote
Preferred:
SQL/ Programming Knowledge
Good Windows Troubleshooting skills to include hardware and software knowledge are helpful as well
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
The pay range for this position is $16 - $18 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.