Desktop Support Specialist II

Job ID Number

R5327

Employment Type

Worksite Flexibility

Job Summary

Job Description

We are looking for an Desktop Support Specialist. This position will be On-site in the Beaverton, Oregon area.  This is a 1 year position with probable.extension.

Position is Sunday-Thursday, first shift.

Position is in Beaverton, Oregan with possible 1-2 days a week in Camas, WA.

What You’ll Do

• Perform tasks as directed, with minimal supervision

• Install, configure and administer windows operating systems.Install and assist in configuring network switches

• Responsible for maintaining the configuration and integrity of systems as per client policy

• Responsible for maintaining system uptime inside the fab and respond to fab-support events as quickly as possible

• Responsible for installing/supporting the client applications and customer support

• Responsible for keeping the systems up-to-date with patches and other needs

• Should be able to work on multiple projects under minimal supervision or guidance

• Must be able to provide 1st/2nd tier support for most helpdesk related issues

• Should be willing to perform other duties as assigned

• Create/Maintain documentation for established support procedures and processes

• Good team player and should be able to work in 24 x 7 manufacturing environment and should be ready to work in day/night shifts.

What You'll Need

Required:

• 2+ years experience in a similar support role preferably in a high availability, 24 x 7 production environment

• Excellent knowledge and experience with building laptops/desktop PCs, creating/configuring standard install images

• Experience in installing/supporting network switches

• Knowledge on supported systems like printers, network interfaces, windows 7/10 OS, phones (android/windows), tablets and other mobile computers

• General understanding of networking (TCP/IP, DNS, DHCP, performance monitoring)

• Good knowledge on Microsoft Office tools, PC Imaging/backup software

Preferred:

• Experience with any system monitoring tools like Solarwinds, Nagios is a plus

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.