Job ID Number
R5561
Employment Type
Full timeWorksite Flexibility
OnsiteJob Summary
We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have basic hardware and software troubleshooting skills, and are looking for your next career move, apply now.Job Description
We are seeking a Desktop Support Specialist to provide level one IT service and support to our client. This position will be full-time contract and onsite.
What You’ll Do
Interacting via telephone, e-mail, and one-on-one with customers to perform diagnostics and resolve technical problems
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Demonstrating knowledge and experience of commonly used concepts, practices, and procedures within the IT support industry (ITIL, MOF, HDI best practices)
Properly escalating unresolved issues to the next level of support with strong supporting documentation
Keeping peers and management informed of trends, significant problems, and unexpected delays
Utilizing excellent customer service skills and exceeding customers’ expectations
Ensuring proper recording, documentation, and closure of all records
Recommending procedure modifications or improvements
Preserving and growing knowledge of technical procedures, products, and services
Demonstrating advanced knowledge of supported customer-specific applications and hardware
Knowing and meeting the account/team Service Level Agreements/Objectives and understanding their effect on the business
Ensuring technical support training is provided in a timely manner
Assisting in evaluating and ensuring timely implementation of new tools and processes
Anticipating, planning, and prioritizing for varying workload levels
Working independently without supervision
What You'll Need
Required:
3-5 years’ experience in a Service Desk or technical support role
1+ years of customer service experience in a professional industry
Degree in Information Systems, Computer Science (Preferred) or equivalent experience
Strong troubleshooting and documentation skills
Active Directory Experience
Desktop and Laptop hardware support experience
Proficient knowledge of Microsoft Desktop Operating Systems
Excellent customer service skills
Strong attention to detail and strong communication skills (both written and oral)
Detail-oriented
Solution-driven
Preferred:
Experience with network printers
A+ Certification or other relevant certifications
Basic MDM Administration (Chrome, Clever, JAMF, Intune)
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
The pay range for this position is $40,000 - $45,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.