Desktop Support Specialist

Job ID Number

R5479

Employment Type

Worksite Flexibility

Job Summary

Job Description

We are looking for a mid-level Desktop Support Specialist to provide level 2 technical support to over 2500 county staff, monitor work queues, open, update and close ServiceNow Incidents. This position will be full-time and onsite in Fort Meyers, FL.

What You'll Do

• Respond professionally and courteously to all service requests and areas of the business entities

• Dameware and remote desktop to provide level 2 technical support to over 2500 county staff, monitor work queues, open, update and close ServiceNow incidents

• Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation

• Acts as single point of contact for users of the Information & Technology Services (ITS) and directs questions and report problems regarding services

• Installation of desktop hardware / peripherals and printers

• Activating, managing cell phones/tablets through O365/MDM

• May be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture

• Installation of individual software packages, as needed, for all users

• Use of imaging software to expedite large equipment roll-out

• Support other satellite offices i.e.: libraries, parks, etc.

• Keep up to date system information in ServiceNow for asset tracking

• Rotate On-Call schedule with the rest of the team

• Rotate managing the IT warehouse and entering asset information as new shipments arrive

What You'll Need
Required:

• Bachelor's degree in a technical discipline

• 2 years' professional work experience

• Experience supporting Telecom or Cisco environments

• MDM, O365 troubleshooting, user management

• Knowledge of data communication and network concepts, principles, and fundamentals

• Relevant experience or strong aptitude for building or supporting data networks

• Have experience in assisting C-level executives and Directors

• Have a great attitude and willingness to learn.

Preferred:

• Proficiency with LAN, WAN/MAN, data center networks, or wireless networks

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.