Job ID Number
R5692
Employment Type
Full timeWorksite Flexibility
OnsiteJob Summary
We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have experience supporting Telecom or Cisco environments, and MDM, O365 troubleshooting, user management experience and are looking for your next career move, apply now.Job Description
We are looking for a Desktop Support Specialist to provide level 2 technical support to over 2500 county staff, monitor work queues, open, update and close ServiceNow Incidents. This position will be full-time and onsite in Fort Myers, FL.
What You'll Do
Respond professionally and courteously to all service requests and areas of the business entities
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Dameware and remote desktop to provide level 2 technical support to over 2500 county staff, monitor work queues, open, update and close ServiceNow Incidents
Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation
Acts as single point of contact for users of the Information &Technology Services (ITS) and directs questions and report problems regarding services
Installation of desktop hardware / peripherals and printers
Activating, managing cell phones/tablets through O365/MDM
May be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture
Installation of individual software packages, as needed, for all users
Use of imaging software to expedite large equipment roll-out
Support other satellite offices ie: libraries, parks, etc.
Keep up to date system information in ServiceNow for asset tracking
Rotate On-Call schedule with the rest of the team
Rotate managing the IT warehouse and entering asset information as new shipments arrive
What You'll Need
Required:
Bachelor's degree in a technical discipline
2+ years professional work experience
Experience supporting Telecom or Cisco environments
MDM, O365 troubleshooting, user management
Knowledge of data communication and network concepts, principles, and fundamentals
Relevant experience or strong aptitude for building or supporting data networks
Have experience in assisting C-level executives and Directors
Have a great attitude and willingness to learn
Preferred:
Proficiency with LAN, WAN/MAN, data center networks, or wireless networks
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
The pay for this position is $45,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.