Job ID Number
R5397
Employment Type
Full timeWorksite Flexibility
OnsiteJob Summary
We are looking for a motivated Desktop Support Analyst ready to take us to the next level! If you have experience installing and troubleshooting hardware, software and are looking for your next career move, apply now.Job Description
We are seeking a skilled Desktop Support Specialist for a full-time contract in Trenton, NJ. This on-site role focuses on providing technical support to our in-house teams, ensuring seamless integration and operation of desktop computing equipment and software.
What You'll Do
Respond in person to helpdesk tickets and assist users with technical issues
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Collaborate with vendor support contacts to resolve technical problems
Ensure desktop computers interconnect seamlessly with diverse systems, including file servers, email servers, and application servers
Build and configure new user workstation equipment sets, including PCs, desktop images, phones, peripherals, and software
Troubleshoot basic network, software, and printing problems
What You'll Need
Minimum of 1 year of experience providing hardware/software support to end users
Experience installing hardware and software on workstations and servers
Familiarity with the Windows environment
Experience providing telephone support to users
Experience in maintenance or installation of basic applications and support tasks (i.e., password resets, user management)
Knowledge of MS Office Suite, TEAMS, SharePoint, and Service Now
Experience with PC/laptop break/fix and HW/SW installation and configuration
Scripting skills (e.g., PERL, SHELL)
Physical Demands
Ability to safely and successfully perform essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work involving sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
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Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.