Application Architect

Job ID Number

R5502

Employment Type

Worksite Flexibility

Job Summary

Job Description

We are seeking an Applications Development Expert to provide technical expertise in developing a Customer Relationship Management (CRM) tool using Microsoft Dynamics. This position is full-time and hybrid in Baltimore County, MD. This role involves both onsite and remote work, with at least 80% of the time spent onsite.

What You'll Do

• Serve as a subject matter expert responsible for the overall design, architecture, and implementation of CRM tools in Microsoft Dynamics

• Define the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution

• Develop and customize CRM solutions in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development

• Administer, support, maintain, and monitor Microsoft Dynamics CRM solutions, including customizations and configurations

• Train Baltimore County employees on the development and use of Microsoft Dynamics

• Gather and document requirements from non-technical business users

• Translate business requirements into system requirements and functional design documents

• Collaborate with business analysts, project managers, and technical staff to understand and translate business requirements into technical solutions

• Assist with data migration tasks to and from Microsoft Dynamics CRM solutions

• Prototype and demo recommended solutions for users

• Integrate Microsoft Dynamics CRM with third-party applications, databases, and external systems

• Provide ongoing technical support and training for end-users

• Perform regular quality assurance and testing to ensure solutions meet user needs

• Assist with project planning, scheduling, and deployment of new CRM features

What You'll Need

• Bachelor’s Degree in Engineering, Computer Science, Information Systems, Business, or a related discipline

• 7 years of experience in the IT industry

• 3 years of experience as a technical expert in an IT organization

• 3 years of experience developing in Microsoft Dynamics

• Proficiency in Microsoft Dynamics 365 CRM Development and customization

• Experience with JavaScript, C#, .NET, and Web Services

• Knowledge of Dynamics 365 APIs and SDKs

• Understanding of Customer Relationship Management solutions

• Experience with SQL, database management, and data migration techniques

• Strong communication skills and ability to work in a team environment

• Problem-solving skills

• Master’s Degree in Computer Science, Information Systems, or a related field or equivalent work experience

• Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)

• Strong understanding of CRM data modeling, workflows, and user interface customization

• Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)

• Familiarity with Microsoft SharePoint

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

The pay Range for this position is $115 to $130 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well at 401k retirement account access. Employees in this role may be entitled to paid sick leave and/or other paid time off as provided by applicable law.

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.