Job Responsibilities:
- Design delightful user interfaces leveraging best practices in UI, UX, and interaction design
- Interpret customer requirements to deliver engaging, innovative, and immersive user solutions
- Conceptualize, create, and maintain user-centered design concepts throughout all phases of a project with wireframes, customer journeys, storyboards, high fidelity designs, and interactive prototypes
- You will guide both responsive web, mobile and print products through various stages of product lifecycles
- Use consultative techniques to capture requirements and assess client needs
- You will be an active contributor to design workshops and brainstorming sessions
- You'll partner with other designers, program managers, Marketing, Digital Strategy and our customer communications stakeholders to deliver high-quality experiences from concept stage through launch
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- Analyze user feedback and activity, and iterate to enhance the user experience
- Ability to present creative strategies and concepts to clients, both internally and externally
- Help create, maintain, and adhere to digital design guidelines
- Conduct visual quality assurance testing to ensure that products are consistent with intended design
Skills and Experience:
- Bachelor’s degree with emphasis on design related disciplines such as UX Design, Interaction Design, Human-Computer Interaction, Interface design, Graphic Design
- 3+ years in the field of interaction design, information architecture, or user experience.
- Expert knowledge of user-centered design methodologies and techniques
- Highly proficient and good working command of design tools e.g. Sketch, Figma, Adobe Creative Cloud, InVision, Marvel, etc.
- Digital customer experience is required; additional experience with print is a plus
- Creative thinker with excellent storytelling/presentation skills and an ability to articulate and discuss your design decisions with clients and partners
- Customer-facing professional with ability to support sales process, develop project estimates and communicate design priorities
- Experience with customer communication design taking communications projects from strategy through detailed specification
- You have worked with applying design systems and standards across an array of products and services
- Understanding of technical feasibility of designs and ability to communicate effectively with front-end developers.
- Experience creating simple, usable experiences leveraging strong capabilities in typography, color, hierarchy and spacing
- Proven success in multi-tasking and delivering viable solutions in a fast-paced environment
- Digital agency experience is preferred
- Finance, insurance, healthcare experience is helpful but not required
- Continued education and research into the latest UX trends and current design strategies, technologies, and best practices.
- Excellent communication, presentation, interpersonal skills and the ability to communicate complex design concepts
A UX portfolio displaying a variety of UX deliverables is required as well as the ability to articulate your role and contributions on the projects