Trading Systems Support Engineer (FIX Protocol)
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
About the Team
Broadridge Trading and Connectivity Solutions (BTCS) - Customer Success team is dedicated to supporting the Financial Services Industry, with a focus on Capital Markets. Our team is passionate, analytical, and committed to delivering exceptional client experiences. If you have worked with FIX Protocol and thrive in a dynamic environment with growth opportunities, BTCS is the place for you.
Role Overview
We are seeking a Trading Systems Support Engineer (FIX Protocol) to join our team and work directly with tier-1 banks on electronic trading systems. This role is not a programming position, but it requires the ability to read and analyze Java code and apply scripting knowledge to support FIX certification and troubleshooting.
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You will be responsible for guiding clients through the certification process, managing onboarding efforts, and ensuring smooth connectivity. The ideal candidate is highly communicative, detail-oriented, and comfortable working in complex technical environments.
Responsibilities
- Execute and coordinate FIX connectivity onboarding and certification efforts.
- Troubleshoot certification issues, analyze log files, and manage complex configurations in UNIX environments.
- Collaborate with clients and internal teams to track certification status and resolve issues.
- Apply scripting and basic programming knowledge (e.g., understanding loops, variables, null checks) to support certification tasks.
- Communicate effectively with stakeholders, providing clear updates and documentation.
- Work on-site 4x per month in Ayala Avenue, Makati City
Technical Skills
- Hands-on experience with FIX Protocol (reading, interpreting, and troubleshooting FIX messages).
- Ability to read and analyze Java code for troubleshooting purposes.
- Familiarity with scripting and certification processes.
- Understanding of the software development life cycle and exposure to testing, deployment, and release practices.
- Experience with UNIX environments, log file navigation, and configuration management.
- Strong problem-solving and analytical abilities.
- Excellent communication skills with both technical and non-technical stakeholders.
- Ability to work in fast-paced environments, multitask, and prioritize effectively.
- Proficiency in MS Word, Excel, and PowerPoint.
- BA/BS degree in Computer Science, MIS, or related field.
- Experience in equities and futures/options onboarding and certification.
- Knowledge of Capital Markets and electronic trading flows.
- Familiarity with tools such as JIRA, Slack, and VS Code.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Fitness Subsidies
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
- Unlimited Paid Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Financial Counseling
- Relocation Assistance
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
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