At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Overview
As a Technical Account Manager (TAM), you will be part of the Customer Success teamresponsible for the implementation, ongoing support, and growth of a diverse set of clienttrading systems based in the APAC. Working closely with our engineers and product managers, you will help solve complex problems for our global customer base. This involves technical troubleshooting and functional requirements gathering. It requires an understanding of IT system architecture and eventually, an understanding of financial markets and financial instruments.
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On the client side, you will interact with both the traders and technical staff that uses Broadridge trading solutions. You will be part of a mission-critical team with excellent exposure to fast-paced, high-tech environments spanning trading solutions across various product types, exchanges, and continents.
We value professional development, and those successful in the role have opportunities toprogress within the customer success organization or pursue careers in other departments:professional services, engineering/development, sales engineering, technical architect, account management, and product management.
Responsibilities
- Work directly with clients to help implement and use functionality
- Setting up asolution to quote on a market, setting up volatility surfaces, delivering a solution for algo trading, etc.
- Troubleshoot systems together with the users, liaising with our engineering team on issues that require code changes.
- Support the BTCS sales team with new deliveries and new clients.
- Collaborate with exchanges on new functionality and market upgrades.
- Partner with IT staff at client sites to diagnose and resolve technical issues.
- Travel to other offices or client sites, if needed.
- Good knowledge of Linux commands, Python and Shell scripting
- Bachelor's Degree in Computer Science, Mathematics, Engineering, Economics, Physics, or related discipline
- Basic understanding of Object-Oriented Programming language
- Willing to work directly with customers
- Good communication skills
- Problem-solving skills
- Be a motivated team player
- Able to multitask in an organized manner
- Amenable to support Australia trading hours - 6 AM to 3:00 PM PHT from April toOctober and 5:00 AM to 2:00 PM from November to March.
- Experience in electronic trading systems such as Fidessa, Tbricks, Orc, Flex Trade etc.
- Exposure to options market-making, algorithms related to derivative related trading (spreading, volatility trading, arbitrage)
- Exposure APAC markets
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.