At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Overview
Broadridge is looking for a Technical Account Manager to interface our portfolio of clients in Australia and New Zealand, this will cover project management, issue troubleshooting and triage, as well as client's new requirements gathering for our global development team. Will be part of a young and energetic team where surrounded by technical excellence with multiple career paths and personal evolution.
Responsibilities
Your main tasks will mostly include Incident management, Resolving production relation incidents of which are:
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- Clients relationship management
- Full ownership of issues and projects
- Troubleshoot technical issues
- Working closely with IT staff at customer sites to diagnose and resolve issues
- Coordination of various setup changes and enhancements
- Liaise with various teams including Sales, Product teams, etc.
- Onsite / offsite consultancy, meetings, trainings upon request
Documentation of requirements or project outlines
- 2-5 years of experience working in a financial institution, preferably in a support role
- Must be a self-starter, flexible and adaptive with keen attention to details and strong work ethics
- Ability to take ownership of projects & issues, and autonomously manage them in a fast-paced environment
- Basic understanding of networks for connectivity issues
- Great passion for technologies: Java, SQL, Unix, XML skillset
- Energetic personality with excellent interpersonal skills
- Excellent written and verbal communication skills
- Early shift will be required
- Experience with OMS
- Knowledge of FIX Protocol
- Understanding of financial markets, exchanges and financial instruments
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.