Tech Writer (Hybrid - Flexible options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Growing! We are seeking a detail-oriented and skilled Tech Writer to create clear, concise, and user-friendly documentation for our products, processes, and procedures. The Technical Writer will collaborate with engineers, product managers, and subject matter experts (SMEs) to translate complex information into accessible content for a variety of audiences.

Work Mode: We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be coming into the office 2 days a week andgiven the flexibility to work remotely the rest of the time.

Responsibilities:

• Develop and write various forms of technical documentation, including:
  • User manuals and guides
  • How-to guides
  • White papers
  • Integration guides
  • Online help documentation
  • FAQs
  • Instruction manuals
  • Articles and other supporting content
  • Adapt content to suit the target audience, ranging from novice users to experienced professionals.
  • Incorporate visuals like diagrams, charts, and images to enhance understanding.

• Research and information gathering:
  • Gather information from various sources, including subject matter experts (SMEs), product designers, developers, and existing documentation.
  • Conduct thorough research to ensure the accuracy and completeness of information.
  • Convert highly technical information into layman's terms for accessibility.
• Editing and quality assurance:
  • Proofread and revise documentation for clarity, grammar, style, and accuracy.
  • Ensure consistency in terminology, style, and formatting across all documentation.
  • Adhere to brand guidelines and documentation standards.
• Collaboration:
  • Work closely with cross-functional teams, including engineers, product managers, developers, and other SMEs, to create and maintain documentation.
  • Collaborate with technical staff to improve product usability and ease of understanding for instructions.
• Documentation management:
  • Manage the entire documentation lifecycle, including planning, creating, editing, and publishing content.
  • Oversee project timelines and prioritize deliverables to meet deadlines.
  • Utilize and potentially manage content management systems (CMS) and documentation publishing software.
• User feedback and improvement:
  • Collect and analyze user feedback to identify areas for improvement and update documentation accordingly.
  • Continually strive to enhance the clarity, usability, and effectiveness of the documentation.

• Bachelor's degree in English, Technical Communication, Computer Science, Engineering, or related field (or equivalent experience).
• Proven experience as a technical writer, content developer, or similar role.
• Excellent writing and communication skills:
  • The ability to write clearly, concisely, and accurately, tailoring the tone and style to the target audience.
  • Strong verbal communication skills for collaborating with teams and gathering information.
  • Write clearly in English.
  • Learn complex technologies relatively quickly.
  • Explain complex technologies in useful ways for the target audience.
  • Wield strong interpersonal skills.
  • Understand/Leverage AI.

• Technical aptitude:
  • Capacity to quickly learn and understand complex technical concepts, products, and processes.
  • Experience working with or knowledge of specific technical fields, such as software development, engineering, or IT, may be preferred.
• Research and analytical skills:
  • Proficiency in gathering, interpreting, and organizing complex technical information.
  • Ability to conduct thorough research and identify relevant information.
• Attention to detail:
  • Meticulous approach to proofreading, editing, and ensuring the accuracy and consistency of documentation.

• Software proficiency:
  • Familiarity with common technical writing and documentation tools, such as:
    • Microsoft Office Suite (Word, Excel, PowerPoint) or Google Docs
    • Screen capture tools (Snagit, Snipping Tool)
    • Help authoring tools (Adobe RoboHelp, MadCap Flare)
    • Content Management Systems (CMS)
    • Image editing software (Adobe Photoshop, Adobe Illustrator)