Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Support Analyst - JR1027097

Houston, TX

Broadridge is growing, and we are excited to be expanding! We are seeking a Support Analyst to join our Portfolio Management group. In this role, you will be responsible for the smooth and successful onboarding of new clients. As the first point of contact for all new clients you will work to build and maintain client relationships while continually working to increase client satisfaction by acting as a liasion with our different departments. We are seeking someone who is excited to grow and learn within our department

- Act as the primary client liaison in communicating and/or resolving client inquiries including working with Account Managers, Developers, QA Analysts, etc.
- Provide timely and comprehensive support across a wide range of asset types and functionality.

Want more jobs like this?

Get Corporate jobs in Houston, TX delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

- Collaborate and problem-solve with internal teams to initiate change and provide superior client service.
- Set and communicate clear and realistic client expectations.
- Drive constant product improvement via new ideas gained by working with and supporting clients (system enhancements, new features, etc).
- Become proficient with our portfolio management and trading products.
- May perform other duties/responsibilities as needed or assigned.

- 0-2 years’ intern or professional experience in a client service and/or finance related role.
- B.A/B.S Degree or Masters Degree in Finance, Business Management, Analytics or Computer/Management Information Systems or related field
- GPA above a 3.5 preferred but not required
- Deep understanding of MS Office suite products
- Brokerage industry knowledge a plus
- A self-starter who is highly adaptable with superb interpersonal skills and collaborative skills
- Proven proficiency in maintaining client operations support, high client satisfaction, and overall client advocacy
- Very detail oriented, ability to multi-task, and excellent time management and follow-up skills

Additional Information
Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster.

Job ID:
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
    • Unlimited Paid Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
  • Diversity and Inclusion

    • Founder led
    • Woman founded/led
    • Black founded/led
    • Latinx founded/led
    • Asian founded/led
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Broadridge.