Supervisor, Quality Control - Onsite (Day Shift)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Quality Control Supervisor is responsible for designing, implementing, and monitoring Quality Control policies, procedures, and the Quality Management System as it relates to the ISO 9001 standard. The QC Supervisor will lead a team of quality control inspectors, with the main objective to monitor and audit product quality throughout the printing, finishing, insertion, and fulfillment processes. Initiates, documents and monitors corrective actions to ensure products satisfy clients' needs and expectations. The Supervisor must ensure all Service Level Agreements with Broadridge Clients are met in the most cost efficient manner without sacrificing the quality of the products.

The shift is Monday - Friday, 8:00 AM - 4:00 PM.

Responsibilities:

• Attract and retain appropriate staff - Provide mentoring, leadership, training, and career development. - Give general guidance to inspectors in compliance with company guidelines - Conduct Performance Appraisals and oversee compensation.
• Conduct regular staff meetings for the purpose of communicating changes in procedures and client requirements.
• Work with Print and Production leadership to make certain that Quality standards are met.
• Understands and cascades the Vision of Quality Management Model.
• Clearly understand and maintain the ISO 9001 criteria, standards and documentation throughout the print and production areas.
• Monitor process methods related to quality results - Plan, implement, and follow through on best practice activities aimed at the continuous improvement of business practices.
• Ensure plans are executed successfully - Interact with various levels of management across affected areas to provide status updates and/or to obtain necessary information to meet commitments.
• Assess the training needs of the Operations (QC & Production) associates and establish development plans for each associate.
• Reward, recognize and provide constructive feedback to the Quality Control staff.
• Responsible for interacting with the Client Service departments for the purpose of ensuring Client Expectations are met or exceeded
• Research possible non-conformities and provide feedback to responsible departments
• Develop and implement procedural changes that have a positive impact on product quality efficiency.
• Ensure proper communication is carried out between the Quality Control department and the departments it interacts with.
• Coordinate staffing needs and schedules with the appropriate personnel and staffing agencies.
• Effectively train new Quality Control Inspectors and Sr. Quality Control Inspectors utilizing a cross-training method and provide them with the resources necessary to succeed within the department and the organization.
• Coaches, counsels, motivates, develops, supports, encourages and instructs all Quality Control Inspectors.
• Fills in and assumes all Quality Control Manager's responsibilities in Quality Control Manager's absence.
• Adapt to a constantly changing environment as determined by the customers' need and demands.
• Monitor, communicate and carry out special requests from various other departments that QC has a working relationship with

Preferred Qualifications:

• Bachelor's degree preferred.
• Min 2 years leadership/supervisory experience in a production/Quality Control environment

Skills/Competencies:

• Attention to detail
• Interaction with all levels of Management
• Proficient in English; Spanish communication skills a plus
• Excellent oral and written communication skills
• Strong PC skills. Microsoft Office (especially knowledge of Excel including data entry, pivot tables, and basic formulas).
• Solid organizational and process management skills.
• Able to effectively multi-task and manage multiple priorities simultaneously and work effectively under tight deadlines and pressure.
• Related work experience with strong time-management and interpersonal skills
• Ability to identify and resolve problems in a timely manner

Requirements:

• Flexibility in work schedule that is based on Production volumes which could require weekends and holidays
• Promote a professional work environment and adhere to all Broadridge's policies

The salary range for this position is: $80,000 - $85,000 annual. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligible.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

US applicants: Clickhereto view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.

Client-provided location(s): Kingston, NY

Job ID: broadridge-JR1075857

Employment Type: FULL_TIME

Posted: 2025-08-30T19:09:45