Broadridge is growing! We are looking for a Senior Technical Trading Support Engineer to joining our team in Newark, NJ. You will be on the front lines of ensuring Broadridge's global client base is successfully using our Order Management System (OMS), reference data and risk products day-to-day to drive their business.
You'll be on a team acting as one of the main points of contact for all Broadridge Investment Management Solutions (BIMS) clients, including hedge funds, wealth managers and traditional asset managers. You will directly contact traders, trade support, operations, and IT groups daily to support their use of BIMS products and services. Succeeding in this role requires balancing knowledge of the financial industry, technology, and our applications to ensure our clients systems are operationally ready each day and any issues are addressed in a timely and effective manner.
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As a service delivery team member, you will have a significant impact on the client's organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through accurate issue tracking, providing excellent internal and client communication, timely resolution, or escalation of client issues.
Responsibilities:
Serve as front line of support for all trading inquiries- troubleshoot, triage, and handle issues from point of origin to resolution
Define, present, and implement solutions in the form of business process changes and/or business requirement
Ensure an excellent client experience by providing proactive, timely and efficient communication regarding the impact, current status and next steps of issues being researched
Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery; work with Relationship Managers to advocate for client specific product functional requests and changes
Work with the manager to handle issue backlog, supervise and assign issues as reported by clients
Build and maintain client relationships and maintain superior levels of client satisfaction
Qualifications:
BS/BA degree in Computer Science, Technology, Finance, or related field
10+ years of experience in financial technology and/or the investment industry ideally in a client-facing role
Proficient in XML/L/Java/VB including the ability to read/write simple scripts, SQL scripts and stored procedures
Knowledge in ETL-ability to follow data as it comes in from the vendor and to the database
Knowledge of FIX Protocol
Understanding of financial markets and trading
* Strong written and verbal communication skills and ability to multi-task