Broadridge is growing! We are looking for a Senior Service Delivery Engineer to join our team. We are seeking someone passionate about technology innovation.
Does the idea of collaborating with other hardworking and outstanding industry technology leaders motivate you? Are you looking to deliver innovative solutions that transform the customer experience for major brands across the world? Then we urge you to explore our opportunity below!
Job Responsibilities:
- Works within and across teams to craft, develop, test, implement, and support technical solutions across a full-stack of development tools and technologies.
- Translates business requirements into technical designs, considering automation, availability, performance, scale and cost.
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- Ensures technical & security best standards along with Broadridge standards are adhered to in the design of technical infrastructure
- Participates in technical design sessions and works closely with multiple teams, including application development teams, infrastructure teams, vendors, and clients, if needed, to review the infrastructure designs for new projects.
- Delivers high quality technical infrastructure, timely, following Broadridge processes.
- Automates the implementation and operational support of the infrastructure.
- Provides estimates of all priority and non-priority projects along with recommended scope or schedule changes based on capacity and unforeseen challenges.
- Participates in technical implementation to ensure the quality of the infrastructure, automation and the overall efficiency of the SRE (Service Reliability Engineering) team.
- Tracks Service Level Indicators (SLI) to ensure the health of technical infrastructure and Broadridge services.
- Fixes production issues affecting Broadridge services as needed, taking appropriate corrective actions.
- Conducts preventative maintenance to ensure capacity, scaling, security and availability of Broadridge services.
- Understands dependencies between infrastructure components, vendor software, custom software and other parts of the processing stack that support Broadridge Services
- Collaborates with peers and other technical teams, such as development teams, architecture, database teams, storage teams, server teams, security teams to prevent and shorten production incidents.
- Defines Service Level Objectives (SLOs) for Broadridge Services
- Implements additional operational improvements for automation, monitoring and incident management to increase the reliability of Broadridge services.
- Guides more junior associates through established processes.
Skills/Competencies:
- 5-7+ years of experience with commercial service infrastructure at both a software and infrastructure level
- Functional skills – System Design and Architecture, DevOps / Deployment automation, Troubleshooting, Service Monitoring.
- Hardworking teammate who understands and respects personal & cultural differences
- Ability to work under stress and be highly adaptable
- Strong written and communications skills for collaboration with various teams and upper management
- Solid analytical skills, especially in area of translating business requirements into technical design – with a continuous focus on aligning technical roadmap with the immediate and long-term Business strategy
- Able to adapt and embrace change and support business strategy and vision.
- Knowledge of next-generation design patterns/architecture like micro-services, layered pattern, cloud.
- Solid aptitude for learning new skills and new technologies.
Locations: Brentwood, New York