Sr. Data Center Engineer

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

At Broadridge, we strive to earn our clients' confidence every day by delivering real business value through leading technology-driven solutions that set the standard for the financial services industry and beyond. We are a fintech company dedicated to empowering others to accomplish more, fostering innovation, and delivering excellence in all we do. Our mission is supported by our core values of client focus, integrity, collaboration, and responsibility, which guide us in creating an inclusive and welcoming environment for all associates.

• Configure and maintain CICS system software and make configuration changes across hundreds of CICS regions in production, test, and Q/A environments.
• Customize and maintain IBM and ISV software products running within or related to the CICS operating environment, including monitoring and support products like CPSM, Omegamon, CICS exit code, and productivity tools.
• Provide real-time and 7x24 problem determination support for all business applications dependent on CICS environments. Analyze traces, dumps, traps, and logs, collaborating with IBM, ISV technical support, and application development groups to resolve issues promptly.
• Apply performance management tools and techniques to ensure optimal response times in high-volume transaction applications, monitoring and maintaining efficient use of all system resources to control costs.
• Code and maintain existing programs used to customize the Broadridge CICS experience, utilizing Assembler, PL/I, and Rexx.
• Effectively utilize change, incident, and problem management tools in accordance with data center standards and practices, actively participating in related meetings.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• At least 5-7 years of experience in supporting CICS environments within the insurance or mutual fund industry.
• Proficiency in programming languages such as Assembler, PL/I, and Rexx.
• Strong analytical skills for performance analysis and real-time problem determination in critical business environments.
• Expertise in using performance management tools and techniques to optimize system resources.
• Excellent communication skills, with the ability to provide technical guidance and collaborate with development teams.
• Proficient in Microsoft Word, Excel, and PowerPoint.