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Service Delivery Specialist (Contract) (JR1023878)

Duluth, MN

Broadridge is hiring! We are motivated to find a Service Delivery Engineer who can provide technical support for all production applications and infrastructure supporting our clients in the wealth industry. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and work in partnership with internal/external stakeholders.

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Key Job Functions/Responsibilities:
Operate as the product owner, helping to prioritize the backlog. Document client business rules, requirements, and customization(s) and ensure accurate configuration of the platform. Day to day project management and delivery of consulting services for clients throughout the engagement life-cycle, ensuring delivery meets customer requirements on time and within project team resources to ensure successful project outcomes. Report weekly status updates and escalate project risks to clients and the account team. Identify unmet client needs and solution product and service configuration to address w/ quality. Promote training and education services to ensure successful customer onboarding and readiness. Manage and optimize new client on-boarding and roll out process. Own the product configuration lifecycle on client's behalf from need identification to requirements gathering and documentation to high quality production launch and post launch monitoring. Partner with sales, suc cess and support organizations to ensure client satisfaction. Lead team effort in engagement scope and subsequent pricing. Proactively identify and contribute to process improvements including automation opportunities and execution playbooks. Deliver meaningful product feedback to leadership and the product management team. Assist leadership with recruiting and training of team members. Manage up to 3 engagements simultaneously

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Personal Skills:
- Detailed oriented mindset with strong written and verbal communication skills
- Interpersonal skills and an effective teammate.
- Must be able to work calmly and effectively in a fast-paced, high-pressure environment while balancing competing priorities

Job ID:
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
    • Unlimited Paid Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
  • Diversity and Inclusion

    • Founder led
    • Woman founded/led
    • Black founded/led
    • Latinx founded/led
    • Asian founded/led
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Broadridge.