At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Role Overview
As a permanent Technical Account Manager at Broadridge, you will be part of our Customer Success elite team. The position implies in depth understanding of customer services with ramifications into client onboarding, implementation, maintenance and support.
You will have the best seats in the house, seeing in action and tuning up our vast products suite to work on our clients platforms spread around the whole globe. The team receives regular training and it works on a simple and effective knowledge sharing principle, everybody working as a whole unit.
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We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and given the flexibility to work remotely.
Responsibilities
- Manage your own client portfolio
- Understand and analyze the clients need from a technical and functional point of view
- Train users on Broadridge's product (IT Team)
- Ensure technical expertise on a given client portfolio
- Promote new features and new products
- Work closely with sales teams
- Build a strong and positive relationship with our clients
- Establish, measure, control and enforce best practices
- On-site or off-site consultancy upon request
- Master in Computer science or equivalent
- Resourceful candidate, hardworking, curious, with major personal or professional achievements.
- Great passion for technology, basic Java, SQL, Unix, XML skill set
- Excellent command in English
- Approachable and ambitious
- Excellent people interaction and Client Communication
- Dedication to customers satisfaction
#LI-AC1
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.