Senior Technical Account Manager

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview
As a Senior Technical Account Manager, you will play a pivotal role in interfacing with our clients, encompassing advanced project management, coordinating complex issue resolution, and conducting detailed requirements gathering for our global development team. You will be part of a dynamic and expert team, leveraging your extensive experience in front office trading to ensure high customer satisfaction, with a strong focus on Hong Kong Order Management Systems. This senior role demands a professional well-versed in the financial technology domain, capable of managing complex client relationships, and adept at driving projects to successful completion with minimal supervision.

Responsibilities

• Lead the support effort for key applications (Hong Kong / APAC High and Low touch Order Management Systems, Pre-Trade Risk, FIX routing layer).
• Expertly diagnose and drive customer requests to resolution.
• Strategically troubleshoot and resolve potential problems encountered by clients.
• Take full ownership of critical issues and high-impact projects.
• Oversee and coordinate complex setup changes and enhancements.
• Liaise with cross-functional teams including Sales, Pre-sales, Project Delivery, Product Development, and Engineering to ensure service delivery.
• Provide high-level onsite/offsite consultancy, conduct strategic meetings, and deliver advanced trading screen training as needed.
• Manage and nurture high-value client relationships.

Your Profile

• Minimum of 8 years of experience within a financial institution, with a strong background in technical support roles.
• In-depth understanding of Hong Kong trading and Order Management support.
• Proven ability to take full ownership of projects and issues, managing them autonomously in a high-pressure, fast-paced environment.
• Sound knowledge of system issues and troubleshooting.
• Energetic and proactive personality with extraordinary interpersonal skills.
• Superior written and verbal communication skills.
• Proficiency in English, Cantonese, and Mandarin.
• Demonstrated knowledge of the FIX protocol is highly preferred.

#LI-KA2 #LI-Hybrid

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Client-provided location(s): Hong Kong

Job ID: broadridge-JR1077371

Employment Type: FULL_TIME

Posted: 2025-10-23T19:28:43