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Broadridge

Senior Relationship Manager - JR1032275

3+ months agoLone Tree, CO

Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain extraordinary talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value.

Responsibilities:
- Act as the front line; supporting members of the team and management to maintain and grow our client base
- Update and monitor internal reports to ensure the timely and efficient progress of each client mailing and departmental projects
- Act as a client advocate and interface between all departments
- Monitor the effectiveness of systems, policies and procedures and makes appropriate recommendations to ensure daily operations are efficient


- Use experience to support the developmental needs of fellow associates
- Act as a role model to other associates in consistent implementation of standard methodologies with regards to client interactions and departmental procedures
- Participate in ongoing projects, including drafting written requirements or procedures as requested
- Research and respond, in a timely manner, to requests all client requests and inquiries
- Partner internally, as well as with other departments, to continually add efficiency to the day to day processes as well as to increase client satisfaction
- Participate in offseason training and projects

Qualifications:
- Possess 2+ years' experience in a senior client relations/project administrator role or equivalent
- BA/BS degree preferred and/or equivalent work experience
- Excellent written and verbal communication and interpersonal skills
- Excellent negotiation and analytical skills
- Ability to prioritize effectively, multitask, and manage time appropriately with keen attention to detail
- Proficiency in Microsoft Office Suite
- The ability to work in a highly collaborative and dynamic environment
- Communicate effectively and efficiently across departments, with staff, senior management and clients
- Provide extraordinary client service to our clients and associates
- Maintain favorable client relationships in order to identify additional service needs
- Ability to work well independently as well as part of a team

Job ID:
Employment Type: Other

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