Senior Relationship Manager - JR1032275

3+ months agoLone Tree, CO

Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain extraordinary talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value.

- Act as the front line; supporting members of the team and management to maintain and grow our client base
- Update and monitor internal reports to ensure the timely and efficient progress of each client mailing and departmental projects
- Act as a client advocate and interface between all departments
- Monitor the effectiveness of systems, policies and procedures and makes appropriate recommendations to ensure daily operations are efficient
- Use experience to support the developmental needs of fellow associates
- Act as a role model to other associates in consistent implementation of standard methodologies with regards to client interactions and departmental procedures
- Participate in ongoing projects, including drafting written requirements or procedures as requested
- Research and respond, in a timely manner, to requests all client requests and inquiries
- Partner internally, as well as with other departments, to continually add efficiency to the day to day processes as well as to increase client satisfaction
- Participate in offseason training and projects

- Possess 2+ years' experience in a senior client relations/project administrator role or equivalent
- BA/BS degree preferred and/or equivalent work experience
- Excellent written and verbal communication and interpersonal skills
- Excellent negotiation and analytical skills
- Ability to prioritize effectively, multitask, and manage time appropriately with keen attention to detail
- Proficiency in Microsoft Office Suite
- The ability to work in a highly collaborative and dynamic environment
- Communicate effectively and efficiently across departments, with staff, senior management and clients
- Provide extraordinary client service to our clients and associates
- Maintain favorable client relationships in order to identify additional service needs
- Ability to work well independently as well as part of a team

Job ID:

Perks and Benefits

  • Health and Wellness
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits
    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Work Flexibility
    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • On-Site Cafeteria
  • Vacation and Time Off
    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
    • Unlimited Paid Time Off
  • Financial and Retirement
    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
  • Professional Development
    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
  • Diversity and Inclusion
    • Founder led
    • Woman founded/led
    • Black founded/led
    • Latinx founded/led
    • Asian founded/led
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it's like to work at Broadridge.