Broadridge is hiring! We are looking for a Business Analyst to drive the collation, creation and maintenance of various types of business and user documentation. This individual will work with the Business, IT and functional partners and senior leads to gain and analyze business requirements and build crucial business documents, including but not limited to business requirements documents, user stories, process flow documentation, presentations, user documentation, etc. We expect this person to assist with project management related tasks, such as meeting management, project plans/tracker maintenance, help with crafting status updates, etc. Resource will be required to help create and maintain various types of user documentation, including but not limited to internal and external user guides, product configuration documents, standard architecture documents, standard operating procedures, Quick reference guides, etc. to support BR support of implementat ions.
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- Conduct analysis of business issues and challenges.
- Become adept at the Revport billing product
- Analyze client billing requirements in preparation for implementation of the Revport product
- Document requirements, solutions, and software specifications
- Serve as a conduit to facilitate the flow of information between multiple teams such as Project Managers, Developers, Technical Teams and more
- Identify organization's strengths and weaknesses and suggest areas of improvement.
- Document functional specifications, conversions, upgrades, interfaces, reports, forms, and workflow.
- Translate business requirements into appropriate Functional specifications.
- Act as liaison and participate in defining technology solutions to tackle complex, multidisciplinary business problems with long-term implications.
- Recommend solutions to improve business decision-making with a focus on the core systems, technology strategies and standards.
- Facilitate group meetings such as workshops.
- Work with end-users to define and execute test scenarios and ensure appropriate end user training.
- Perform analysis of requests for system development/maintenance and resolve most effective approach.
- Work with the product management, user community, various technical groups (on and off shore) and vendors in the development of functional and technical specifications.
- Develop project plans, which will be used to track the progress of a project.
- Develop project target achievements and completion dates and adhere to an agreed upon schedule.
- Participate in feasibility study, conceptual design and/or system presentation as required.
- Assist in the preparation for implementation and adherence to standards and procedures for application installs.
- Timely communication of project statuses
- Be responsive to all production problems assigned.
Qualifications
- Undergraduate/first-level degree (e.g., Bachelor’s) or graduate/second-level degree (e.g. MBA, Master’s) with an emphasis in finance, economics, math, programming or related quantitative field preferred
- Minimum 7 years of BA experience with strong understanding of Project Management
- Expert at Powerpoint, Excel and Visio
- Extensive background crafting decks
- SQL Coding experience required
- Experience with large/complex data sets a plus
- Superb analytical skills and persistence in problem solving
- Preferred but not required: experience on Revport or any other billing system, to include FiServ Advantage, Quartal Fee Manager, or Redi2 Revenue Manager