The Product Specialist is part of the Center of Excellence team and will act as liaison among the clients, business units and development staff. The Product Specialist role is responsible for providing product support directly to external Broadridge clients and internal business units. The role involves investigate, research, document, respond, and provide timely status and resolution to all incoming inquiries from clients via email, Track remedy ticket submissions and phone calls. The Product Specialist is expected to be able to communicate effectively with personnel in the Product and Development Departments as needed in the course of resolving issues or having development requests entered.
In this role you can be expected to participate in special projects and initiatives, new product roll-outs, and training. In addition, the Product Specialist is expected to seek out the guidance or escalate issues to Senior Management when an impasse is reached on res earching individual customer product issues and queries.
Responsibilities:
-Provide direct application support on BPS Order Management Suite of products on reported issues and inquiries.
-Work closely with external and internal clients to provide expertise and understanding by answering and resolving daily inquiries.
-Assist clients by researching system problems and finding practical solutions to meet their requirements
-Work effectively in a team environment and provide assistance as directed in resolution of production issues impacting clients
-Determine appropriate action to resolve the issue and forward recommendations both internally as well as to the clients for response.
Work with other Product, Development and QA teams to ensure accuracy of all changes
Qualifications:
5-10 years trading/order management experience
Familiar/good understanding of FIX protocol
Knowledge of Securities trading rules
Equity and option trading knowledge
Bond trading knowledge
5-10 years experience of Broadridge BPS applications