At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Builds and maintains strong client relationships and provides day-to-day client advice and support. Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s). Contracts may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Establish consistent processes for reviewing and assessing service metrics & reporting.
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-Achieves goals through the work of others
-Management responsibilities include performance appraisals, pay reviews, training and development
-Job focus is on managing others and applying operational or strategic management skills
-Supervises the daily activities of business or technical support or production team
-Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
-Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
-Typically does not perform the work supervised
Functional Knowledge:
-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
Business Expertise:
-Applies understanding of how the team relates to other closely related areas to improve efficiency of own team
Leadership:
-Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines
Problem Solving:
-Uses judgment to identify and resolve day-to-day technical and operational problems
Impact:
-Impacts the quality, efficiency and effectiveness of own team and its contribution to the sub- function
Interpersonal Skills:
-Uses tact and diplomacy to exchange information and handle sensitive issues
Experience Required:
8-10 Years in Compliance and Capital Markets preferably in iXBRL filings.
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.