O2C Collections Specialist

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

About Broadridge:

Broadridge Financial Solutions (NYSE: BR) is a global FinTech leader providing essential technology and operations solutions to the financial services industry. We serve clients in over 100 countries, powering the entire investment lifecycle-from trading and post-trade processing to data & analytics, regulatory communications, and governance solutions. A certified Great Place to Work®.

Job Summary:

We are seeking an enthusiastic and driven Accounts Receivable (AR) O2C Collections Specialist to join our Finance team in Bangalore. This role requires strong expertise in the Order-to-Cash (O2C) cycle, particularly in international AR collections, with an ability to independently manage customer relationships, drive timely collections, ensure compliance, and deliver on key performance indicators like DSO and customer aging targets.

Key Responsibilities:

• Handle end-to-end international AR collections with strong focus on customer engagement and cash application.
• Ensure AR aging is maintained within targets by proactively following up with customers.
• Drive Days Sales Outstanding (DSO) and meet monthly collection goals and SLAs.
• Communicate effectively with global stakeholders and customers over calls and emails to ensure timely payments.
• Deliver necessary AR reports, including aging analysis, collection metrics, and DSO reports.
• Identify risks or process gaps, recommend solutions, and implement controls to mitigate risks.
• Research and resolve collection issues independently, ensuring positive client experience.
• Consistently meet daily deliverables and SLA requirements.
• Demonstrate strong ownership and customer-centric approach in managing collections.

• Bachelor's / Master's degree in Commerce, Business Administration (B.Com/M.Com/BBA/MBA).
• 2-5 years of relevant AR collections and O2C experience in international markets.
• Hands-on experience in Oracle Financials E-Business Suite / Fusion preferred.
• Excellent oral and written English communication skills to interact with global customers.
• Strong knowledge of Accounts Receivable principles and O2C process.
• Self-driven, motivated, and able to work independently as well as within a team.
• Flexible to work in US night shifts, based out of Bangalore location.

• Global FinTech Leader: Be part of a Fortune 500 company powering financial markets in over 100 countries.
• Career Growth: Learn, develop, and grow in a high-impact finance role with global exposure.
• Innovative Culture: Drive process improvements, automation, and best practices in AR and O2C.
• Inclusive Workplace: Work in a culture that values collaboration, well-being, and diversity-Broadridge is a certified Great Place to Work®.