NOC Engineer (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Role Overview

As a NOC Engineer (Network Operations Technician) at Broadridge, you'll play a critical role in ensuring the stability, performance, and security of our enterprise network infrastructure supporting real-time financial platforms. Operating in a fast-paced FinTech environment, you'll monitor network health, respond to incidents, and maintain high availability for mission-critical systems while upholding industry-leading compliance and security standards.

Key Responsibilities:

• Monitor and maintain enterprise network infrastructure (LAN/WAN, firewalls, VPNs, cloud connections) to ensure 24/7 uptime.
• Diagnose and resolve performance issues, outages, and security alerts in real time.
• Perform Level 1 and Level 2 troubleshooting; escalate complex issues to senior engineers or vendors when necessary.
• Execute maintenance tasks - firmware upgrades, configuration changes, and patch management - with minimal business disruption.
• Collaborate with security and compliance teams to align with regulatory frameworks (SOX, PCI-DSS, SEC).
• Accurately document incidents, configurations, and change activities in systems such as ServiceNow or Jira.
• Support disaster recovery testing and internal/external audits.
• Participate in rotating on-call schedules, including nights, weekends, and holidays, ensuring constant operational support.

• Associate degree in Information Technology, Computer Networking, or equivalent experience.
• 2+ years of experience in a network operations or IT support role, preferably within financial services or a regulated environment.
• Solid understanding of TCP/IP networking, DNS, DHCP, VLANs, BGP/OSPF routing protocols.
• Hands-on experience with Cisco, Juniper, Palo Alto, or Fortinet networking equipment.
• Familiarity with NOC tools (e.g., SolarWinds, PRTG, Nagios) and ticketing systems.
• Awareness of security practices and regulatory compliance in financial services.
• Preferred: Certifications such as CompTIA Network+, Cisco CCNA, or equivalent, plus exposure to AWS/Azure networking and scripting (Python, PowerShell).

• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication tailored for technical and non-technical audiences.
• Ability to work independently and under pressure in a mission-critical environment.
• High attention to detail and a strong sense of accountability.

• Hyrid; 4 times a month RTO
• Rotating shifts including nights, weekends, and on-call duties.
• May require physical activity such as racking network gear in data centers.
• High-pressure environment where uptime, speed, and accuracy are crucial.