At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are seeking a Manager, Client Services to join our dynamic team of client advocates. In this essential leadership role, you will be a trusted liaison for our clients, cultivating enduring relationships and ensuring their needs are met with excellence. As a champion for superior service delivery, you'll collaborate across functions, manage client engagements, and help your team thrive in delivering solutions that exceed expectations.
We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge officeandgiven the flexibility to work remotely a few days a week.
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Key Responsibilities
- Develop and nurture productive, professional relationships with key client contacts by consistently providing outstanding support, service, and value.
- Own and resolve client issues from inception to resolution, offering thoughtful updates and proactive communication throughout the process.
- Anticipate client needs and reach out with suggestions to help them achieve critical business objectives.
- Partner with internal teams to articulate client requirements and set clear turnaround expectations.
- Lead the creation, presentation, and follow-up on business review meetings with clients, collaborating internally to deliver actionable feedback.
- Work side-by-side with Account Management teams to identify and pursue new business opportunities.
- Serve as a mentor, escalation point, and role model for Relationship Administrators, directly managing and developing a team.
- BA/BS degree required.
- Proven experience building strong client relationships with superb written and verbal communication skills.
- Exceptional organizational skills, attention to detail, and a demonstrated ability to multitask in a fast-paced environment.
- Strong self-motivation and adaptability to various client needs and dynamic situations.
- Intermediate to advanced proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
- Experience supervising or mentoring direct reports.
- Demonstrated intellectual curiosity, with a commitment to continuous learning and process improvement.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.
US applicants: Clickhereto view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.