Lead Site Reliability Engineer (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

As a Lead Site Reliability Engineer, you will drive the design, modernization, and operational excellence of Broadridge's proprietary investment management and global trading platforms, ensuring 24x7x365 availability, security, and performance in a hybrid AWS, VMware, and on-prem environment. This role combines deep expertise in cloud infrastructure, security compliance, performance engineering, and large-scale system reliability with leadership in modernizing user experiences and scaling analytics. You will partner with business and technical teams to deliver resilient, secure, and high-performing platforms that support mission-critical financial services globally.

Job Responsibilities:

• Manage and operate Windows physical and virtual servers in a large multinational financial services production environment, in support of 24x7x365 high availability service level commitment to customers
• Install, configure and maintain Windows based systems including Windows servers' technical support, software/systems admin and related data center activities
• Ensure stable performance for the Windows environment; undertake performance monitoring/analysis, identify and resolve bottlenecks, produce performance reports for management; provide business application users and management with a well-tuned Windows server environment
• Provide appropriate systems engineering hardware/software resources for business applications on Windows servers; perform capacity planning
• Provide business applications with resources for their tactical requirements
• Ensure Windows and all its related systems are maintained at the highest level of support; works in accordance with procedures and provides technical supervision and consulting for junior systems engineering staff; provides reliable and secure system for business applications
• Ensure client/server applications run successfully and are optimally tuned to maximize use of system resources while minimizing client impact; assist application developers in problem determination, system and application tuning, and consultation on projects; provide technical systems engineering assistance to the application development groups
• Ensure data pertaining to the status of problems and service requests is entered into problem tracking systems accurately and promptly; provide an up-to-date picture of service delivery status and backlog
• Ensure the client/server environment is updated with current, stable versions of software products; maintain currency with operating system and support software; plan and implement major software upgrades; ensure change and security management procedures and methodologies are implemented and followed; provide a current, well-managed operating environment for production processing and application development
• Carry out work in accordance with systems engineering standards and program documentation requirements
• Work to accomplish organizational goals that are consistent in supporting corporate objectives
• Work with Windows operation group and with other computing groups (e.g., Citrix, Linux, Oracle, SQL, Web, Network)
• Execute multiple project priorities and provide technical and administrative support as necessary; ensure appropriate management is apprised of operational status of projects.
• Communicate critical information to management, users, and staff as necessary
• Provide business and technical consultation and support to users and other technical units.
• Experience with CITRIX infrastructure Administration preferred but not required
• To enhance platform reliability, modernize user interfaces, and scale analytics capabilities for the above platform
• Coordinating SSAE 18 audit compliance activities, ensuring IT controls meet regulatory requirements

• Bachelor's degree in computer science, Information Technology, or equivalent experience.
• 10+ years of hands-on experience in Windows Server administration in enterprise environments.
• Proven ability to work independently, troubleshoot complex issues, and drive root cause analysis.
• Expertise in installing, configuring, and maintaining Windows Server environments (2012 R2, 2016, 2019, 2022).
• Strong knowledge of Active Directory (AD), including: Domain Services and Group Policy Objects (GPO)
• Experience with PowerShell scripting for automation, reporting, and configuration management.
• Proficiency in VMware vSphere 6.0 or above, including vCenter, ESXi, VM templates, snapshots, and HA/DRS.
• Experience with AWS infrastructure, including EC2, VPC, IAM, and cost optimization strategies.
• Familiarity with Azure Active Directory, Azure AD Connect, and hybrid identity solutions.
• Experience with Windows Failover Clustering, DFS, and Storage Spaces Direct (S2D).
• Knowledge of Windows Server security hardening, patch management, and compliance (e.g., CIS benchmarks).
• Familiarity with certificate services (AD CS), PKI, and SSL/TLS management.
• Understanding of monitoring and performance tuning using tools like Datadog.
• Experience with ITIL processes, change management, and incident response.
• Strong documentation skills and ability to create runbooks, SOPs, and technical diagrams.