Broadridge is looking for a Implementation Support Specialist! We need someone to focus on implementation and support. Your hand on the pulse of the service and will play a key role in solving problems and resolving service issues.
Does this sound interesting? We would love for you to apply!
- Provide application support, perform business conversions, resolve functional issues and triage application problems to the applications development or system support functions
- Conducts an in-depth analysis of service Requests raised by internal / external clients to determine the appropriate course of action
- Assists Client Services/Conversions/Help Desk in meeting the client needs by providing review of information relating to impact processing
- Troubleshoots real-time Test/Production issues to ensure a smooth running of the impact application within the prescribed productivity time frame
- Responsible for supporting the testing of enhancements and fixes, and assist functional testing groups who ensure that the programs are functioning correctly and the enhancements function in accordance with the enhancement specifications
- Recommend solutions and identifies required program corrections that resolve issues that clients have in conducting their day to day business.
- Ensure that the static data/configuration/setup are accurate in all client regions to minimize functional service requests.
- Diagnose and remediate (where authorized) all production and test service requests assigned to the group.
- Attending the morning batch issues meetings to review all the Impact end of day issues from the prior night
- Attend the internal and external project status meetings to represent all Impact issues and provide current status on all unresolved remedies to management and the clients ( upon request )
- Develops and document workarounds for functional issues that client have in test / production environments.
- Assist the operations support group and the service bureau personnel in resolving and executing daily operational tasks.
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Qualifications
- Bachelor’s/Master’s or equivalent degree
- 7-10 years of experience in iSeries related technologies
- IBM iSeries technologies – RPG/400, DB2/400, CL/400 Programming, ILE Concepts - CLLE, RPGLE, SQLRPGLE,
- SQL, ROBOT, SDA, ALDON, NDM/FTP/SFTP, MQ
- Analytical Skills
- Communication Skills
- MS Office
- Preferably Impact – US Fixed Income Product
- Highly recommended: Mathematical aspects of bond pricing and trading; Securitized Assets; Mortgage-backed securities; Money Market Instruments
- Highly Recommended: Fixed income backoffice Operations/Clearance Operations
We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home optimally, wherever possible.