At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
As an Endpoint Engineer you will perform all duties pertaining to hardware, software, and network in accordance with defined standard operating procedures in a timely and accurate fashion. This includes installing, diagnosing, repairing, maintaining and upgrading all Core systems.
Provide end user training, local and remote support and assistance where required. Collaborates with application and infrastructure colleagues to root cause environment failures. You will be part of a global team, with colleagues in different countries.
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Responsibilities
- Installs, configures, tests, maintains, monitors and troubleshoots end user workstation hardware, networked peripheral devices, networking hardware products and phones.
- Performs on-site and remote analysis, diagnosis and resolution of complex problems for a variety of end users
- Recommend and implement corrective hardware solutions, including off-site repairs, as needed.
- Documents the work and provides "how to" guides to end-users.
- Works with end users to identify and deliver required PC service levels.
- Receives and responds to incoming ticketing system requests regarding PC and/or hardware and/or software problems.
- Liaises with, and provides training and support to end users and staff on computer operation and other issues.
- Provides analysis of the current environment for ongoing hardware refresh while providing details to ensure inventory is available and to ensure smooth replenishment.
- Analytical thinking, customer oriented.
- Associate's degree in Computer Science or equivalent
- A minimum of 1-2 years of experience working in a similar role of local and remote computer repair and system support experience
- Critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Able to work in a stressful environment and take appropriate action
- Demonstrate effective communication skills
- Customer service oriented and proactive
- Good verbal and written communication skills
- Go-to attitude
- Analytical skills and problem-solving skills
- Team player
- Proactivity
- Being honest and engaging
- Fluent in English and Chinese.
- Professional experience of local IT support but also remote
- Troubleshooting of Microsoft OS and server operating systems
- Microsoft infrastructure services (AD, Group Policy, PKI, SCCM, SCOM, SCVMM)
- Mitel telephony administration (user administration, hunt groups, line groups, etc.)
- Mobile Device Management (Intune)
- Basic networking skills
- Good communication skills and team mentality
- Good to have skills:
- PowerShell scripting
- Software distribution and/or packaging (SCCM, Ivanti, etc.)
- Ciso Telephony administration (user administration, hunt groups, line groups, etc.)
- Medium to advanced infrastructure knowledge
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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.