Director, Client Services - JR1029186

The Director of Capital Markets Customer Service, Broadridge Disclosure Solutions is a key member of the Broadridge Financial Disclosure Leadership Team overseeing the day-to-day operations and providing leadership and guidance for business activities across product, sales, client services and operations. This person will be a growth-oriented leader executing the business strategy, developing strong customer relationships and driving operational excellence. The ideal candidate is someone who has proven experience in successfully establishing and executing a production strategy and leading a team through transformation in a fast paced, highly complex environment. The candidate must be a highly motivated and driven self-starter willing to challenge status quo and implement the necessary change to optimize business performance.

• Leads the client services team to establish production schedules based on service, efficiency, and personnel resources; directs activities to maximize production objectives, maintain quality and attain output requirements that are consistent with cost and delivery conditions.
• Develop, coordinate, lead, and execute operational plans in the achievement of company goals, including driving compliance to business requirements.
• Drives team dynamics, workflow and process. Accountable for ensuring the right team is assembled. Actively participates in staff development to ensure skills, knowledge and performance are aligned with technologies, products, and services.
• Serves as a subject matter expert. Establishes and maintains a comprehensive understanding of the industry and best practices.
• Allocates resources to meet client and project deadlines in a global 24/7 offering.
• Participates in the development of new technologies or capabilities to add greater value to our customers. Understands and can clearly communicate the broader suite of Broadridge’s products and services.
• Ensure customer requirements are consistently understood and met.
• Effectively manage tasks, resources and risks while still functioning and review day to day email replies and assigning work.
• Develop systems and processes that drive predictable consistency in all elements of operational performance.
• Plans and directs procedures and budgets; provide recommendations on capital expenditure projects that support quality and cost improvements and objectives of the facility.
• Report performance and analyze data to identify potential problems and issues: Assume ownership of the problem-solving process and develop sound plans and corrective actions to ensure adherence to quality standards, delivery schedules, and cost performance.
• Leads strategic direction and execution for recommendations on make / buy decisions related to production capital assets, subassemblies and products that make best sense for the business.
• Collaborate cross-functionally throughout the Broadridge service model to ensure all activities in support of production are coordinated and executed to achieve maximum effectiveness and efficiency, including contributing to proposal development, and strategic planning.

Drives change: Understands the changing needs of our clients and participates in the development of creative solutions including new capabilities, processes, and/or business solutions