Broadridge is growing! Our team is actively seeking a remote Client Support Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscriber through semi-annual training calls to assist the subscriber base in using the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as, websites, domain names, sponsored ads, digital advertising and social media support. Are you looking to join a dynamic and growing team? If you are comfortable working within a fast-paced environment we would love to hear from you.
This is a temporary, contract role expected to go permanent.
Want more jobs like this?
Get Accounting jobs in Duluth, MN delivered to your inbox every week.
Responsibilities:
Call Handling
Inbound calls – High call volume (50-100 calls per day)
Outbound calls – Product support and customer education
Log call notes in CRM and JIRA
Customer Relationship Management
Maintain client relationships focused on customer satisfaction and retention
Educate clients on product and program enhancements
Maintain and track communication with clients
Facilitate information flow to all relevant parties
Flexibility in work schedule is a necessity
Complete additional projects as assigned
Customer Education
Ongoing product support
Editor/tool knowledge base and support
Guide customers through Corporate Client Intranets, policies and procedures
Troubleshooting/Case Management
Researching previous and current account activity to resolve issues or answer questions
Entering issues for Development to further investigate
Close case and follow up with customer on resolution
Qualifications:
Strong customer service experience
Proven literacy in using application software such as Microsoft Office including Outlook, Excel, and Word.
Strong communication, analytical skills and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines.
Proven sk ill working in a team environment with various personality types to get the work done. Ability to relate well, build consensus and show respect and consideration for others.
Digital Marketing experience a plus
Bachelor's Degree or equivalent education is a plus