At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
In his role you will manage the daily service delivery activities for the assigned client(s). You will be an advocate for Broadridge and your clients as well as you will maintain the highest level of contact with clients to ensure a strong and positive relationship exists.
We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and will work both on-site and remote.
Responsibilities:
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- Maintain exceptional client relationships; leads investigation and successfully resolves any service/delivery and/or billing issues.
- Responsible for all planning surrounding daily, month-end and annual production runs. This includes ensuring material is available, providing production with volumes and instructions, attending production planning meetings, communicating progress to the client and providing any reporting back to client.
- You will participate in the planning/presenting at Quarterly reviews with the client.
- Work with client and internal resources to implement client changes.
- Identify and participates in meetings to implement process improvements.
- Participates in cross functional groups that are implementing business initiatives.
- Display a positive attitude and inspires others for greater performance.
- Decline any decision which could breach BR best practice, cause harm/risk to a client or harm/overwhelm an associate.
- May perform other duties/responsibilities as needed or assigned.
- Associate degree or equivalent experience preferred.
- At least 2 years in a Client Services roles.
- Strong Microsoft Office Suite.
- Strong written and verbal skills.
- Knowledge of Project Managementand collaborative skills as well as process Management skills.
- Financial Acumen knowledge.
- Ability to work in a fast paced, time sensitive and high-pressure environment.
- Travel may be required.
- Off hour engagement when required.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.
US applicants: Clickhereto view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.