Client Relations Administrator (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We're hiring a Client Relationship Administrator to be the first point of contact for our clients. In this role, you will address client concerns, anticipate challenges, and provide support across our suite of products and services. You will communicate with existing clients in person, over the phone, and via email to understand their needs and provide guidance and industry expertise.

Responsibilities:

• Build and deepen client relationships, driving satisfaction and advocacy as reflected in Net Promoter Score (NPS) results.
• Works with a complex client base to plan proxy and interim distributions accurately and efficiently for both Registered and Beneficial shareholder base.
• Provide timely, accurate updates on mailing status, voting progress, and other project-related inquiries.
• Partner with teammates and cross-functional groups to improve internal processes and enhance the client experience;
• Appropriately communicate and escalate external client concerns in a timely manner to mitigate risk.
• Update and monitor internal reports to ensure the timely and efficient progress of each campaign.
• Analyze straightforward issues using technical experience, sound judgment, and precedents; understand key business drivers to solve problems and advise clients appropriately.
• Contribute to continuous improvement by using and creating departmental procedures and participating in annual reviews, as well as participating in projects that improve client satisfaction and processing efficiency.
• Participates in annual departmental and cross-functional training to broaden industry knowledge and experience.

Qualifications:

• 2-3 years experience in a client service or client-facing role.
• Ability to work in a fast-paced, high-pressure environment.
• Must be detail oriented, demonstrate the ability to multi-task, and have excellent time management skills.
• Outstanding presentation, written and verbal communication skills.
• Possess the ability to establish good personal and working relationships with clients.

Salary range $25 - $28 hourly. Bonus Eligible.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

US applicants: Clickhereto view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.

Client-provided location(s): Kingston, NY

Job ID: broadridge-JR1075658

Employment Type: FULL_TIME

Posted: 2025-08-27T19:23:24