Client Relations Administrator

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

• Requires expanded conceptual knowledge in Corporate Clients and our internal processes while broadening capabilities.
• Develops strong Client Relationships while ensuring Client Satisfaction through Net Promoter Score (NPS) results.
• Works with a more complex client base to plan proxy and interim distributions accurately and efficiently for both Registered and Beneficial shareholder base.
• Provides timely and accurate updates to clients regarding mailing status, voting, and other inquiries and issues that may arise over the course of the project.
• Partners with other team members, as well as other departments, to continually add efficiency to our internal processes as well as to increase client satisfaction.
• Appropriately communicates and escalates external client concerns in a timely manner to mitigate risk.
• Updates and monitors internal reports to ensure the timely and efficient progress of each campaign.
• Solves problems with straightforward situations; analyzes possible solutions using technical experience, sound judgment and precedents.
• Understands key business drivers; uses this understanding to solve problems and advise clients accordingly.
• Effectively participates or leads projects designed to improve client satisfaction and gain greater processing efficiencies.
• Assist with the training and mentoring of Junior Associates to aid in self-development while strengthening the team.
• Participates in annual departmental and cross-functional training to broaden industry knowledge and experience.
• Uses and creates departmental procedures and participates in the annual review process to ensure the accuracy and effectiveness of each procedure.
• Will be expected to work more independently requiring moderate levels of guidance.
• Supports and contributes to the Broadridge culture by maintaining and permeating an above-the-line attitude.
• Expected to work within our Connected Workplace environment through our hybrid work model.

Job Qualifications

• 2-3 years' experience in a client service or client-facing role.
• Ability to work in a fast-paced, high-pressure environment.
• Must be detail oriented, demonstrate the ability to multi-task, and have excellent time management skills.
• Outstanding presentation, written and verbal communication skills.
• Possess the ability to establish good personal and working relationships with clients.
• Associate or a bachelor's degree preferred but not required

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education."

Salary Range: $25- $28 USD hourly

Bonus Eligible

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offering

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

US applicants: Clickhereto view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.

Client-provided location(s): Deer Park, NY

Job ID: broadridge-JR1076327

Employment Type: FULL_TIME

Posted: 2025-09-18T19:11:10