Client Operations Representative (Hybrid)
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
In this role, you are the first point of contact to a wide array of Broadridge clients. In addition, we are the 24/7/365 support for Broadridge's Client Relations teams (Account Management) across the country. When issues arise, a Client Ops Rep will evaluate the situation, review escalation procedures, and communicate directly to Account Management and/or the client.
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge officeandgiven the flexibility to work from home.
Job Responsibilities:
1. You will research and analyze each situation to ensure clear instructions are presented.
2. Documented daily tasks to perform, as well as unknown daily issues that arise, which will be addressed within client Service Level Agreements (SLA's).
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3. Handle issues from beginning to end until a resolution has been reached.
4. You will apply your knowledge of the organization's policies, procedures, platforms, products, and services to assess moderately complex problems/concerns in order to achieve a resolution.
5. Client Ops Reps also assist in 24/7 coverage of other Broadridge departments that do not have night/weekend/holiday coverage.
6. May perform other duties/responsibilities as needed or assigned.
Preferred Qualifications:
2+ year of experience in a client service related role or equivalent experience
Skills/Competencies:
Experience with MS Office suite of products
Computer competency and basic typing • Keen attention to detail with the ability to multi-task, and excellent time management and follow-up skills
A self-starter with professional communication skills
Ability to maintain a positive relationship with clients and co-workers
Ability to work collaboratively and professionally with internal colleagues Ability to work a night position, four nights per week, 10 hour shifts typically starting at either 6pm or 8pmetail oriented
Ability to follow documented procedures and provide feedback for process improvement.
Comprehensive experience with MS Access, Excel, Word and Outlook required.
Compensation:$22.60 per hour. Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visitwww.broadridgebenefits.comfor more information on our comprehensive benefit offerings
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.
US applicants: Clickhereto view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Fitness Subsidies
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
- Unlimited Paid Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Financial Counseling
- Relocation Assistance
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
Hear directly from employees about what it is like to work at Broadridge.