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Client Management Associate

Newark, NJ

Broadridge is growing! We are seeking a Client Management Associate to join our team inNewark, New Jersey! We are looking for someone to lead the implementation of new BPO clients, manage existing client relationships and assist with developing new offerings to grow our firm's revenue. We need a highly-skilled individual to manage client relationships, both prospective and existing, and collaborate on defining and executing new revenue streams for our business.

Are you looking to join a creative and dynamic t eam? If so, we would love to meet you.


Manage existing client relationships, including leading Monthly Governance Committees, contractual obligations and client issue resolution
Liaising Finance, Billing, Legal and other service teams to ensure client obligations are met

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Assist with client-led audits that require BPO participation
Lead strategic client projects
Manage the creation, execution and delivery of client metrics and perform data trend analysis to provide clients with deep insights into their critical metrics
Provide BPO Ops teams with client analytics support
Find opportunities for process automation / digital transformation for BPO & clients
Utilize data tools and business intelligence tools to drive effective decision-making
Work on pipeline opportunities to help grow BPO revenue
Qualificatio ns

Driven, motivated and intellectually curious
Attention to detail and impeccable time management skills - ability to manage multiple projects simultaneously
Excellent Written & Verbal communication skills
Ability to work with and present to Senior Executives within Broadridge and at our clients
Ability to work under tight deadlines
Proficient in MSFT Office, including PowerBI
LEAN / Six Sigma a plus

Job ID:
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
    • Unlimited Paid Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
  • Diversity and Inclusion

    • Founder led
    • Woman founded/led
    • Black founded/led
    • Latinx founded/led
    • Asian founded/led
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Broadridge.