Broadridge is growing! We are seeking a Client Management Associate to join our team inNewark, New Jersey! We are looking for someone to lead the implementation of new BPO clients, manage existing client relationships and assist with developing new offerings to grow our firm's revenue. We need a highly-skilled individual to manage client relationships, both prospective and existing, and collaborate on defining and executing new revenue streams for our business.
Are you looking to join a creative and dynamic t eam? If so, we would love to meet you.
Responsibilities
Manage existing client relationships, including leading Monthly Governance Committees, contractual obligations and client issue resolution
Liaising Finance, Billing, Legal and other service teams to ensure client obligations are met
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Assist with client-led audits that require BPO participation
Lead strategic client projects
Manage the creation, execution and delivery of client metrics and perform data trend analysis to provide clients with deep insights into their critical metrics
Provide BPO Ops teams with client analytics support
Find opportunities for process automation / digital transformation for BPO & clients
Utilize data tools and business intelligence tools to drive effective decision-making
Work on pipeline opportunities to help grow BPO revenue
Qualificatio ns
Driven, motivated and intellectually curious
Attention to detail and impeccable time management skills - ability to manage multiple projects simultaneously
Excellent Written & Verbal communication skills
Ability to work with and present to Senior Executives within Broadridge and at our clients
Ability to work under tight deadlines
Proficient in MSFT Office, including PowerBI
LEAN / Six Sigma a plus