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Client Implementation Associate

Newark, NJ

Broadridge is growing! We are seeking a Client Support Analyst to join our team inNewark, NJ! We are looking for someone to lead the implementation plan for new BPO clients. We need an individual to handle the successful conversion and onboarding of new clients onto the BPO platform.

Are you looking to join a creative and dynamic team? If so, we would love to meet you!


Manage end-to-end client implementations, specifically new clients (institutional banks, retail banks, wealth managers and asset managers) joining the Business Process Outsourcing (BPO) platform
Liaise with product, business development, finance, account management and legal teams during new client implementation lifecycle

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Serve as the central point of contact between new clients and BPO teams to ensure timely and on-budget implementations
Own client implementation management reporting and present status updates to senior management through Operating Committees and Steering Committees
Identify opportunities for process automation / digital transformation for BPO & clients through the process mapping exercises
Utilize data tools and business intelligence tools to drive effective decision-making
Work on pipeline opportunities to help grow BPO revenue

Proven track record of managing complex projects
Detail-oriented and abil ity to work across all levels of an organization (including global business heads at Broadridge and clients)
Excellent written and verbal communication skills
Working knowledge of capital market operations, including but not limited to, settlements, asset servicing, tax operations, and account services functions
Ability to work under tight deadlines
Experience working with project management tools, including but not limited to, Microsoft Project, PowerBI and PowerPoint
PMP is a plus

Job ID:
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
    • Unlimited Paid Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
  • Diversity and Inclusion

    • Founder led
    • Woman founded/led
    • Black founded/led
    • Latinx founded/led
    • Asian founded/led
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Broadridge.