At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are searching for a Benefits Analyst to support the US Benefits team with the delivery and administration of Health and Welfare, Disability, Leave and ancillary benefit programs for the organization. This NYC metro area role serves as the liaison between HR Solutions, associates, managers, vendors, and HR Business Partners providing a high-level of customer service. This role resolves participant issues/concerns, conducts root cause analysis, and makes recommendations to improve workflows and operating procedures. In addition to general benefits administration, this role will have a secondary focus on assisting with the delivery of leave administration policies for the organization, including accuracy of information transmitted for payroll processing.
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This is a temporary contract position expected to last 4 months, with the potential to go permanent. We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge officeandgiven the flexibility to work remotely.
Responsibilities:
- First line of contact for research and resolution of complex escalated participant issues, collaborate with internal and external benefits stakeholders, the HR Operations team and HR partners for problem identification and resolution
- Provide guidance and operational support for benefits program including but not limited to benefit plan features, policy interpretation, payroll deductions, member inquiries, invoice processing and communications
- Coordinate the Broadridge benefits programs with the company's outsourced vendors according to plan guidelines, federal and state regulation, and established company practices
- Monitors/audits vendor partner interfaces for data integrity including data research, analysis, and testing support
- Handles the production of ongoing reports, extraction of various vendor reports and preparation of required reporting for plan administration and compliance requirements
- Responsible to maintain related process workflows and standard operating procedures, while looking for ongoing process improvement opportunities
- Support project management of department projects and activities, as needed
- Remain current on related local, state, and federal law changes as they relate to benefits, including time off and leave management
- Work with outsourced vendors and Broadridge Payroll to ensure salary continuation and third party off-sets are accurately applied
- Responsible for communication with the associate, manager, Human Resources, and/or any third-party leave administrator during the duration of an associate's leave as needed
- Minimum of 3 years of experience in benefits administration for a medium to large workforce
- Knowledge of multi-state leave requirements and processing
- Experience with ADP Payroll (EV5) and advice to pay process, Workday HRIS, Service Now or similar case tracking system is preferred
- Knowledge of ERISA and other legal requirements related to benefits administration
- Experience with HR and Benefits systems and reporting
- Bachelor's degree
- Certified Employee Benefits Specialist (CEBS) or other Benefits credentialing desirable
- Ability to identify issues, recommend solutions, and identify potential mitigation strategies including driving simplification and focusing on continuous improvement
- Strong attention to detail, follow-up, and sense of urgency
- Able to work independently, proactive in nature and assumes a sense of ownership of responsibilities
- Ability to work with highly sensitive and confidential material
- Ability to handle multiple deliverables in a fast-paced environment with competing priorities
- Strong interpersonal, written, and verbal communication skills
- Interact with internal/external vendors, peers, and managers in a collaborative and professional manner, encouraging teamwork and trust
- Curious, problem-solving approach, seeking to apply critical thinking and analytical skills to identify and solve issues
- Computer proficiency including MS Word, PowerPoint and Advanced Excel skills (v-look ups, pivot tables, etc.)
- Experience with Workday HRIS, ADP Payroll (EV5), and/or ServiceNow a plus
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.
US applicants: Clickhereto view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email toBRcareers@broadridge.com.