Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We’re seeking a SRE Operations, Application Support Specialist to join our Site Reliability Engineering team! You will have the opportunity to support Broadridge’s cutting edge products, collaborate with different business units and craft a service model.
Responsibilities:
Build and implement a customer service support that is aligned with our strategic priorities across GPTM
Partner with development, product, application support and operational teams to ensure seamless execution of service
Design and implement a service model that focuses on operational excellence across the team
Collaborate with Account Management, Sales and business unit leadership in developing long-term and short-term customer service goals
Lead initiatives to scale the customer service organization to meet the growing needs of the business
Craft, measure and exceed service standards and key performance metrics
Continually assess department structure and craft opportunities for growth and succession planning for the team
Anticipate future business changes and actively adapt plans to ensure premium service
Lead quality of service metrics to ensure a premium-quality customer experience
Drive associate development
* Identify product roadmap opportunities through client interactions and build feedback loop for Product Management
Qualifications:
10 years of experience of Application Support or supporting production platforms
Knowledge or experience of DevOps / SRE is advantageous
Strong technical skills. Experience in the following is preferred:
PCF, Eclipse, Maven, GIT, Java (1.6+), Java JEE (EJB 3.1), Web Services, RESTful Services, JMS (with MQ) and real-time systems, XML/JAXB, JPA/Hibernate and JDBC, Springboot, Kafka -- flex with some
Agile methodology / Scrum / Kanban----
Test Driven Development methodology/JUnit4/Mockito. A plus
Experience leading global customer service teams
Ability to build a consolidated client service model
Establish and articulate a strategic vision, set goals, develop and track/measure results
Build and empower a strong team to achieve and exceed customer expectations
Experience working with Sales, Account Management and Product teams
Financial industry experience including some technical infrastructure knowledge-—plus
Project-implementation experience
Ability to travel in order to meet client obligations
Why join Broadridge?
We offer a valuable benefits package effective date of hire including comprehensive healthcare (medical/prescription drug, dental, and vision), wellness benefits, fertility treatment, inclusive parental leave, life insurance, tuition reimbursement, disability benefits and more.
We support a number of associate-led networks where associates with similar backgrounds and interests can find peer support, shape company policy and culture, receive mentorship from senior members, and develop their careers.
We provide a competitive 401k plan with employer match and additional basic company contribution.
We encourage our associates to rest and relax by taking advantage of our generous paid time off program including vacation, personal holidays, sick time, and paid company holidays.
* We strive to improve both our environmental impact as well as our industries’ by partnering with our clients to decrease their carbon footprint through digitization, data, and innovation.