Company:
At Brightline, we believe in creating meaningful connections through exceptional experiences. We're creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you're optimistic, forward-thinking, and interested in shaping the future of travel with us, we'd love to hear from you.
Your Purpose:
As a critical member of the Safety & Security team you will help provide a safe and enjoyable environment for yourself and others by monitoring / patrolling our modern stations and by engaging in professional security practices while enforcing rigid procedures to control access. While working in a small team environment and reporting to a Security Manager, you will have high guest interaction and use sophisticated technology to screen traveling guests and their belongings.
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If you're a people-person looking for a role where you'll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!
Your Role:
- Vigilance: You are the eyes and ears of our security team. You screen our guests, patrol our stations and are responsible for raising the alarm in the event of suspicious behaviors or unusual situations that may create a security or safety concern at your assigned station. This includes being responsible for calling local authorities, as necessary.
- De-escalation: Handle and resolve difficult and sensitive guest inquiries and complaints in coordination with other Brightline partners; as well as respond to questions and information requests from guests and outside agencies.
- Documentation: Maintain accurate logs and provide required reports, including investigative documents.
We are a new business model - agile and evolving. This job description isn't' meant to be a complete list of your qualifications or all the things you will do in this role.
You:
- You have good listening skills and are able to assess situations quickly and effectively.
- You have one (1) or more years of experience in a guest facing role / customer service experience.
- You have superior communication skills and are able to quickly and succinctly share information as needed.
- You stay cool under pressure and in emergency situations.
- You are a minimum of 18 years old.
- You can work shifts which include weekend nights and/or holidays. Shift subject to change.
Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida and Nevada. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately-funded rapid rail service in the country.
Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.