Why join us
Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage startups to global enterprises.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
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Operations at Brex
The Operations team is the bridge between our products and our customers. Our priority is to keep our customers happy and their businesses protected, while communicating vital information to our internal teams. We are responsible for underwriting all of our customers, while simultaneously managing Brex’s risk exposures. We work cross-functionally with the Risk, Compliance, Data, and Engineering teams to allow Brex to scale efficiently, keeping quality top of mind.
What you’ll do
We are seeking an experienced Account Protection Associate Manager to join our expanding Brex team, where you will collaborate with top industry professionals to address risk issues. The ideal candidate should possess deep expertise in B2B communications, focusing on KYC, Fraud Operations, adherence to terms of service, advanced identity verification processes, assessment of regulatory and reputational risks, and prevention of Account Takeover (ATO). In this role, you will lead a team of client-facing specialists, focusing on enhancing risk prevention measures while prioritizing the customer experience.
Responsibilities
Leadership and Team Management:
- Lead and motivate a customer-facing team specializing in fraud prevention, ensuring high performance and engagement
- Oversee the management of high-visibility escalations, providing effective resolutions that prioritize customer experience
Strategic Operations and Collaboration:
- Enhance and execute improvements to the Account Protection Standard Operating Procedures, balancing risk and operational efficiency
- Collaborate with internal teams such as Fraud, Compliance, KYC, and Payments to strengthen fraud prevention measures and streamline dispute resolution processes
Communication and Analysis:
- Establish and maintain a feedback loop with cross-functional partners (XFN), prioritizing and communicating team needs effectively
- Own and deliver on OKRs related to SLAs and performance metrics for the team
- Translate complex data into compelling stories to inform and guide strategic decisions for senior management
Requirements
- 5+ years of experience in a customer-facing role with a focus on fraud prevention
- Exceptional attention to detail and a proactive approach to resolving issues
- Proficiency in customer experience technologies and fraud operation tools
- Demonstrated expertise in fraud prevention strategies and incident management
- Ability to thrive in a fast-paced, dynamic environment
- Excellent verbal, written, and interpersonal communication skills
- Strong project and process management abilities
- Capable of building and maintaining professional relationships
- An innovative mindset with proven experience in optimizing internal processes to enhance speed, agility, and customer satisfaction
Preferred Qualifications
- Previous experience in Financial Services, FinTech, or similar high-stakes sectors
- 3 years of experience in a leadership role managing teams
- Certified Fraud Examiner (CFE) certification
- Proficiency in SQL and Snowflake for data analysis
- Experience managing offshore partners
Compensation
The expected salary range for this role is $73,600 - $92,000. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.