Associate Director, Delivery (Technical)

Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

Bounteous x Accolite is hiring an Associate Director, Delivery in the Consumer retail space to add to our fast-growing team. Successful candidates have solid experience in partnering with clients and leading all phases of digital projects.

• He/She should be able to solve business problems using creative and efficient technical solutions. Leads the development of strategic plans for projects of high business complexity. Represents the team as domain expertise in the client's business space to drive results.
• Thinks strategically in the context of the current and future external and internal business environment and defines plans that take such factors into consideration.
• Oversees account portfolio from financial, project delivery, and sourcing, Perspectives; ensures robust governance is implemented at the account level. Balances multiple clients and projects simultaneously
• Manages client relationships at operational and strategic levels to minimize the risk of attrition and maximize the growth and longevity of relationships. Builds trusted advisor relationships.
• Act as a key client contact and ensure their expectations are met and results are delivered.
• Grows the team to support and anticipate client/business needs for our growing, global delivery team. Managing the acquisition, retention and development of talent
• Helps define and continuously improve processes working with global, distributed delivery teams.
• Coaches and mentors' Leads and Managers on the project teams and provides feedback on performance
• Independently lead and motivate diverse teams on various types of projects in a fast-paced environment.
• Continue expansion and development of new skills, techniques, and tools through continuous learning.
• Aligned with cross-functional resources to develop and gain approval for high-level delivery plans of various-sized software development projects based on a set of objectives (scope, delivery and technical approaches, risk, assumptions, staffing plans, other costs, and ongoing operational plans and cost)
• Implements and manages a planning cycle including clear progress reporting, tracking of deliverables, issue and risk management and effective resource allocation across the portfolio.
• Ensures all steps in Agile-based plans are executed, acts as the program master for their projects/work streams and coordinates across many cross-functional project resources.
• Monitors, documents and reports all project risks and issues to all cross-functional stakeholders; leads mitigation and resolution efforts to limit risks; escalates as needed.
• Facilitates status meetings by building agendas, taking notes on RACI models and documenting and following up on deadlines.
• Proposes and implements new processes to address errors, and inefficiencies, or stay current with industry best practices.
• Assists in establishing, enabling, and improving project management and software development methodologies, procedures and policies.
• Facilitate efficient meetings including producing detailed agenda, facilitating discussions, and ensuring action items are identified and followed up on
• Manage and maintain resource and revenue forecasts for all projects on a weekly basis.
• Leverage current project management systems, including Open-air and Jira, to make data-driven decisions and provide reporting as needed.

• Bachelor's or master's degree in computer science, information technology, engineering, business administration or related field
• 10+ years of experience leading technical teams.
• Experience running large transformation projects on eCommerce, especially for Consumer retail.
• Consulting and implementation Experience on Order management platforms, PIM, and Fulfilment and Loyalty frameworks/platforms.
• Exposure to delivering cloud-based projects, especially in AWS and GCP
• Has foundational experience playing a contributing role in full cycle software delivery
• Understands, can participate in and lead solutions design.
• Strong project management, leadership, and organization skills (Scrum certification desired)
• Experience in both Confluence/JIRA or equivalent tools for software development.
• Able to work on multiple priorities in a deadline-driven environment.
• Ability to easily work with everyone from developers to managers and communicate across all levels in the company.
• Ability to communicate (written and verbal) effectively and facilitate communication amongst the project teams, client stakeholders, and senior management.
• Ability to adjust how information is communicated to various audiences, who each process information in their own way, have different working styles, and unique personalities Foster a collaborative environment within the project team and direct reports (if applicable) Ability to resolve conflicts in a mature, productive, and positive manner.

• GMC, GTLI and GPA insurance benefits are provided to all the associates
• Paid Leaves - including casual, wellness, vacation, maternity and paternity leaves
• Retiral Benefits - PF, Gratuity and NPS (optional)
• Certification trainings for technical and soft skills
• Access to unlimited LinkedIn Learning platform
• Access to physical and digital libraries (klib)