WHAT YOU'LL DO
To realize our digital transformation, we need to transform our products, experiences, processes, technology and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about Agile ways of working and want to spread this approach within our teams and business processes.
To execute this transformation, we need people within our Change Management Chapter who will develop and deploy Change & Comms expertise to support product portfolio and Squad objectives and outcomes.
The Change & Comms Senior Specialist brings Change Management knowledge and expertise and experience collaborating with delivery teams. You will work with a team of experts deployed in the Squads to support the delivery of BCG's Finance digital products, using your experience to maximize business engagement and impact. You will also partner with other Change and Comms Specialists in the Change Management Centre of Expertise (CoE) to identify, leverage and contribute to best practices and lessons learned.
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Among your responsibilities, you will:
Contribute to the development of the product porfolio, chapter and COE working on initiatives to
Develop and deliver the Agile Change Management approaches for Finance & BI&A digital products, focusing on embedding the products into the business and realizing business benefits
Conduct Stakeholder Assessments, identifying key stakeholders and areas of focus, and develop Stakeholder Engagement and Communication plans to address and mitigate risks
Conduct Change Impact Assessments, identifying risks to delivery/adoption, and articulate practical and actionable mitigation activities
Understand the short/mid/long term roadmaps, and proactively identify and clearly articulate upcoming change and marketing priorities to support the roadmap
Develop and deliver both tactical and strategic Communication Plans, aligned with the overall Change Management approach and designed to support the adoption of Finance & BI&A digital products
Review, write and send both tactical and strategic communications at Finance & BI&A Squad, Tribe and Product levels using the most appropriate channels
Develop and deliver Training & Enablement approaches, aligned to the overall Change Management approach, and designed to support the adoption of Finance & BI&A digital products
Develop and continuously update coaching/training methodologies and guides, working closely with other trainers/coaches and relevant departments in BCG where overlaps and synergies are present
Identify, baseline and track Change Management KPIs and metrics in accordance with the Finance & BI&A tribes OKRs
Collaborate with cross-functional teams, UX designers and vendors to facilitate change activities
Share expertise with tribe members and work cross-functionally to increase tribe members T-shaping
Contribute to the development of the Change Management Chapter to
Provide coaching, mentoring, guidance and knowledge transfer to other Chapter members
Promote Change Management best practices and continually seek to improve the Chapter ways of working
Contribute to the development of the Change & Communication Centre of Expertise to
Contribute to Change & Communication knowledge library with best practice deliverables, tools and templates
Participate in CoE knowledge sharing sessions to identify and apply learning opportunities for the Chapter
Champion the organization's Agile mindset by
Modelling behaviors to support the organization's transformation to a new way of working
Actively creating and maintaining a positive culture within the Chapter and the Tribe based on Agile leadership behaviors
Contributing to expanding the understanding and practice of agile principles and values within the organisation
YOU'RE GOOD AT
Delivering Change Management activities in an Agile context
Dealing with ambiguity and solving complex problems
Taking ownership of projects end-to-end
Adopting the end users' perspective and bringing that lens to the table
Engaging effectively and influencing stakeholders of any type (technical, non-technical) and group-size (1:1, small/medium/large groups...) both in-person and virtually
Working with a virtual team spread-out across time zones in a multi-cultural environment
Learning new skills and capabilities, e.g. products, technology platforms
Bringing accuracy and strong attention to detail
Prioritizing and working in a fast-paced, collaborative and service-oriented environment
Bringing a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs
Driving change, teaching, coaching, mentoring and collaborating with others in business and technology
Identifying innovative solutions by displaying flexible, adaptive and creative mindset and strong business intuition
Focusing on user experience, understanding pain points and paving a seamless path for customers
Committing to cross-functional collaboration to achieve the best results for the organization
YOU BRING (EXPERIENCE & QUALIFICATIONS)
5+ years of relevant experience
Proven track record of driving Change through influence, building long-term relationships and being referent among colleagues
Exceptional stakeholder management, influencing and problem-solving skills
Excellent verbal and written communication skills
Excellent organisational skills
Proven experience in delivering enterprise-level IT and Digital projects in fast-paced environments with technical and non-technical stakeholders
Proven experience working in an Agile operating model and championing Agile mindset adoption
Change Management Professional certification a plus
Experience in consulting a plus
Experience with Tableau a plus
YOU'LL WORK WITH
Our product managers and business builders work with our clients and colleagues in developing new digital ventures and products from planning to launch. We are a mix of business leaders, corporate strategists, and product specialists.