Solutions Development & Delivery Director - BCG U

You will be a key member of the BCG U leadership team, with input to help set the strategic agenda, define the annual priorities, design new processes and ways of working and delivering value to BCG clients who are looking to upskill their workforce to unlock business critical capabilities. You are familiar with learning science and upskilling best practices and are eager to drive BCG U's IP development forward. You are comfortable with an agile way of working and managing teams accordingly. As you build the solutions development & delivery process, your role will take you increasingly in front of internal and external clients to help support our commercial pipeline. You are a team player, and a respected leader with a track record of building teams and ways of working that deliver the outcomes for learners, clients and BCG.

YOU'RE GOOD AT

Designing, testing, implement and scaling operational product development and delivery teams that create exceptional client impact and learner outcomes
Owning BCG U upskilling service offerings for BCG U solutions & products, find synergies and ensure these offerings are periodically assessed and benchmarked with best in class offerings and lead efforts to deliver continuous improvement and customer delight.

Problem-solving and analytics to drive product development and delivery excellence

Leveraging BCG's global knowledge base and talent to support BCG U product building and delivery effectively

Understanding the learning industry and EdTech market and ability to network within this space

Influencing and serving as a key decision maker in solutions strategy, development & delivery

Building necessary internal networks to help build BCG U awareness within BCG and at the clients we serve, including proposals, pitches and client presentations

Driving BCG U's IP development and knowledge management

Participate in BCG internal forums to educate allied teams on BCG U offerings

Build and sustain long term relations with Managing Directors and Partners and regional heads through high stakeholder satisfaction and promote cross referrals.

Continuous monitoring and course correcting of Business KPIs like response times, resolution times, user adoption, team billability, utilization, including client satisfaction and NPS.

Act as an escalation point for Managing Directors and Partners, clients and case teams, ensure necessary stakeholders (including team members) feel supported and you are vested to find a solution which is amenable and amicable.

Attract, recruit, and retain best in class talent across Learning Solutions and Client delivery in a global construct.

Developing a motivated a team, focusing on their professional development and leadership skills plus project delivery

Collaborate with other leaders within and across regions to drive BCG U / Delivery strengthening initiatives as needed

Managing ambiguity with a high level of comfort

Self-starting with a strong work ethic, entrepreneurial drive to work autonomously and in a multinational team and fast paced work environment

YOU BRING (EXPERIENCE & QUALIFICATIONS)

Master's degree in business, product management, operations, learning science, technology or equivalent

10-15 years of overall experience and at least 8 years in directly managing service and product delivery in professional services organization or edtech organization.

Proven commercial experience in building a business and operations that supports a rapidly scaling commercial pipeline

Consulting experience a plus

Ability to influence and manage key stakeholders across the team, BCG and the client

Ability to lead more complex, broader sub functional teams or projects fully independently and provide direction to others

Ability to resolve complex issues and non-defined problems autonomously, with full business acumen

Strong interpersonal skills, that builds credibility with internal and external stakeholders

Analytics skills and tech-savviness

Managerial experience in leading a team of customer success managers, operational delivery, customer onboarding, and product teams

Building and managing a large cross functional team with strong background in Solution Development, Build and Delivery.

Strong written and verbal communication skills

Advanced knowledge in Outlook, PowerPoint, and Excel

Familiarity with common EdTech programs and tools

YOU'LL WORK WITH

BCG U Managing Director and broader leadership team

BCG U team of product owners and learning designers across regions

BCGU team of delivery managers to ensure client satisfaction

BCG U knowledge team

BCG client service teams and Managing Directors/ Partners

Other internal BCG team members

ADDITIONAL INFORMATION
Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

We expect total annualized compensation for Denver-based employees to be approximately the following:
Base salary between $160,000- $185,000 (USD); placement within this range will vary based on experience and skill level
Annual discretionary performance bonus between 0-30%
5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period
First year annualized target total compensation: $193,200 - $223,387 (USD)

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks. All of our plans provide best in class coverage:
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
Paid sick time on an as needed basis
Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.