WHAT YOU'LL DO
Work with the Business Management Senior Director and the Office Experience & Events team to 1) ensure the smooth day-to-day operation and consistently high level of customer experience and support services for the Houston office, and 2) oversee the strategy and delivery of office meetings, affiliation events, and engagement initiatives.
Office Experience responsibilities include:
Efficiently manage the amenities and resources devoted to ensuring an excellent staff and guest experience in the Houston office
Organize and support the implementation of all general business services including concierge, catering, mail services, supplies and purchasing
Manage vendor relationships and agreements as required including catering, equipment, supplies, maintenance, and other services and products
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Liaise with building/property management, including oversight of general maintenance and repairs, janitorial, security, and landlord relationships
Contribute to appearance and inventory of kitchens, conference rooms, and common areas as needed, including stocking drinks and snacks, assisting with catering set-ups, etc.
Project manage, collaborate, and execute on special projects as needed
Oversee local Incident Response Team in partnership with Business Management Director including all safety and security plans, evacuation procedures, and emergency drills
Represent Houston office on North American Office Experience Leadership Team: share best practices and participate in regional meetings and initiatives
Events responsibilities include:
Drive staff affiliation, morale, and connection by strategically planning and executing creative office events, including annual holiday party, summer retreat, offsite staff meetings, partner-hosted dinners, cohort events, happy hours, community service projects, etc.
Oversee and assist in executing event marketing plans and communication - generate engagement, promote attendance, prepare guest lists and invitations, send confirmations, track RSVPs
Develop office-wide events calendar and communications plan, acting as a liaison for office committees such as Families@BCG, Social Impact, Affiliation Committee, diversity cadres, etc.
Create and manage event budgets and expenses with high level of detail and accountability
Research and develop relationships with all types of event vendors, including caterers, venues, entertainment and more. Conduct site visits, negotiate preferred pricing, conduct preliminary contract reviews
Measure staff engagement and event success through surveys, focus groups and other methods
People manager responsibilities include:
Plan and manage workload across the team ensuring appropriate balance, while also meeting individual goals and growth opportunities
Manage individual and team performance with clear roles and responsibilities, sharing timely and growth-oriented feedback, and ensuring expectations are met
Drive Performance, Develop, Grow (PDG) cycle for four OE & Events employees including goal-setting, check-ins, and year-end review process
Support, mentor, and coach team members, providing psychological safety
As a member of the Houston BST Leadership Team, partner with other Leadership Team members in contributing toward office-wide goals, bettering employee experience, and suggesting and pursuing opportunities for improvement
YOU'RE GOOD AT
Anticipating customer needs and having an uncanny attention to detail
Thinking on your feet - solving problems and handling difficult situations with poise, understanding and tact; possessing the ability to settle disagreements as they arise
Juggling competing priorities, keeping constant sight of the overall objectives
Generating excitement and enthusiasm among your peers and co-workers
Estimating and managing budgets, tracking expenses
Fostering a stimulating work environment within your team and encouraging collaboration across functions throughout the office
Demonstrating effective, empathetic, and fair-minded team leadership
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Bachelor's degree preferred with 5+ years of experience in a professional services firm, ideally in a supervisory position
Strong hospitality mindset, with a service orientation and sensitivity in responding to customer needs
Demonstrated strong interpersonal, communication and facilitation skills
High degree of flexibility in a fast-paced environment
High degree of integrity, a positive attitude, and the ability to maintain absolute confidentiality
Computer proficiency in Windows, Word, Excel, PowerPoint and Outlook and ability to quickly learn new applications and technology tools
Infrequent travel may be required
Occasional evening and weekend work may be required
YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.